Salary: $20.90 to $24.20 hourly

Description

We are looking for an experienced and detail-oriented Senior Customer Service Representative to join our team in Bolingbrook, Illinois. This role offers a Contract to permanent opportunity for a motivated individual with a strong background in customer service and administrative support. The ideal candidate will excel at managing customer inquiries, processing orders, and providing exceptional support to both customers and sales staff.

Responsibilities

• Respond to customer inquiries by preparing quotes and pricing information.
• Process and proofread orders to ensure accuracy before submission.
• Monitor orders throughout the system, from entry to shipping, to ensure timely delivery.
• Coordinate with warehouses, mills, and external vendors to verify stock availability.
• Follow up with customers on quotes and address any additional needs.
• Provide ongoing support to the sales team by sharing updates on quotes, orders, and potential issues.
• Address customer complaints promptly and work to resolve them effectively.
• Handle administrative tasks, including managing certifications for customer orders and filing documents.
• Assist with accounts receivable tasks, such as gathering information for new accounts and coordinating with the Finance Manager.
• Enter mill orders and ensure all necessary details are accurately recorded.
  
  
  

Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Requirements

• A minimum of 3 years of experience in customer service or a related field.
• Proficiency in using CRM systems and ERP software to manage customer and order information.
• Familiarity with data processing and Epic software is highly preferred.
• Strong skills in managing inbound calls and resolving customer issues.
• Experience with administrative tasks such as billing, claims administration, and certification management.
• Ability to coordinate effectively with internal teams and external vendors.
• Excellent attention to detail and organizational skills.
• Strong communication skills, both written and verbal.
  
  
  

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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