Job Title: Sr. Content Designer

Job Location: Toronto, CA (Hybrid - 2 days/week onsite)

# Positions: 2

Employment Type: FTE only

Key Technology: Visual design, UX writing, design research, interaction design

Job Responsibilities:

• Collaborate closely with designers to craft seamless digital customer experiences.
• Write clear, accurate and compelling user interface copy.
• Collaborate with project partners and Experience Strategy team to determine the business objectives that drive content strategy.
• Make recommendations on user requirements for projects and contribute to project scoping and planning.
• Obtain competitive experience evaluations and customer data and establish benchmarks for content.
• Contribute to content creation governance and workflow as well as style, tone and voice guidelines, including recommendations around brand vision.
• Present content concepts in collaboration with designers.
• Write and design in accordance with design system.
• Contribute to the development of the team's culture and quality standards.
• Manage and administer design projects.
• Coordinate copy translation.
  
  

Skills and Experience Required:

Required:

• 5-7 years of experience, with a minimum of 2 years in product design or creation of digital experience.
• Expert writing, editing and proofreading skills, with experience writing for online required, kiosk, Voice and audio User Interface writing.
• Understanding of interactive design and usability principles and how content strategy and creation contributes to the user experience.
• A passion for great experience design.
• Proficiency in adapting processes to meet project needs.
• Willingness to collaborate.
• Self-motivated, flexible, organized, and accountable.
• Good understanding of user-centered design and related design disciplines (experience strategy, visual design, UX writing, design research, interaction design).
• Strong portfolio demonstrating a range of UX writing abilities.
• Seasoned writer.
• Familiarity with Figma/Figjam and Confluence/Jira.
  
  

Desired:

• Experience in a design-related discipline (industrial design, user-centered design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.)
• Content strategy
• Knowledge of online marketing, advertising and other interactive experiences
• UX Experience
  
  

Education: Degree in a writing or design related discipline