Interactive Specialized Project Manager - Job Description

This full-time Interactive Specialized Project Manager (SPM) position includes managing, monitoring, processing details, and providing detailed project support on interactive projects. This role also involves vendor and client interactions that are key to maintaining highly responsive service levels. At ddm, SPMs are responsible for supporting teams, both internally and externally, on a daily basis. This position is designed to provide depth to the Account Service team, resulting in stronger account relationships that ultimately translate into new projects with existing accounts, or new business prospects.

The best SPM candidates will be comfortable planning, overseeing, and monitoring interactive projects according to deadlines and within budgets. They will have experience developing and implementing project plans for clients and will have participated in the full lifecycle of interactive initiatives. SPMs are responsible for managing the defined project objectives and overseeing quality and client satisfaction throughout the process. A successful SPM needs to be confident with clients, Account Managers, and specialists to resolve conflicts and manage expectations effectively. The best candidates will be skilled in customer service, quality assurance, building relationships, keeping teams on-task, and achieving goals.

Your primary function: Interactive Specialized Project Manager

Your roles to support that function:

• Serve as the interactive and technical supporting client contact when needed
• Help identify opportunities to grow accounts and support the interactive planning and discovery process
• Provide clarity by knowing and reporting on project statuses, budgets, and timelines 
• Provide clarity by managing detailed interactive project plans
• Effectively manage and track day-to-day details of multiple interactive project plans
• Manage detailed project budgets, timelines, and interactive specific Project Health metrics 
  
  
  

Specific duties and responsibilities to support your roles:

• Grow existing relationships by expertly managing details and expectations, as well as listening for growth opportunities
• Effectively communicate detailed project expectations and priorities to the interactive team in a timely, clear, and respectful fashion
• Gain and maintain a detailed knowledge of the steps and tasks that go into interactive projects
• Work with teams to help identify and quickly communicate changes in project scope
• Schedule and lead internal and external interactive-specific traffic and planning meetings (examples: timeline, budget, milestone, planning, estimating, capacity, sprint, and stand-up meetings)
• Attend and participate in internal cross-department status and planning meetings
• Follow up with Marketing Project Managers and Account Managers on project progress and status; follow up with clients and vendors on outstanding questions or assets
• Support the development of cross-department project plans; own and support the development of interactive and detailed project plans
• Produce meeting notes/recaps for internal department-specific traffic and planning meetings, clearly identifying next steps
• Identify and document actionable tasks required to execute, track, and bill for interactive projects
• Ensure interactive project documents and meeting recaps are complete, current, and stored properly
• Be proactive in communicating project dependencies and expectations within the interactive team
• Review and assist in the creation of detailed interactive project plans
• Be deeply ingrained with internal and external project management platforms (Teamwork Projects, Jira, SmartSheets, etc.)
• Assist with team capacity forecasting to ensure timely delivery of all commitments; be proactive in requesting assets, edits, and data, where possible removing roadblocks for the team
• Proof, check, and test project deliverables and reporting documents according to specs and feedback
• Provide clarity and assist Marketing Project Managers with billing, as needed
• Assist the interactive team with generating estimates for clients and/or Marketing Project Managers and Account Managers
• Ensure the team enters project time correctly, and understands the budgets for the appropriate jobs in BigTime
• Maintain a utilization rate of at least 25 billable hours per week
  
  
  

Professional skills and qualifications needed for consideration:

• Deep familiarity and experience with project management software
• Significant prior experience in sales application development, including database integration and testing
• 5+ years' experience in project management preferred, specifically in an agile environment
• Understanding of interactive development methodologies, tools, and dependencies
• Familiarity with agile development (Sprint/Scrum)
• Scrum certification preferred
• Experience supporting clients in an agency setting
• Able to work with remote developers in a hybrid work environment
• Excellent problem-solving skills and the ability to prioritize multiple projects and tasks
• Proven ability to support clients through effective verbal and written communication
• Excellent attention to detail, especially when testing deliverables
• Ability to work both independently with little supervision and in a collaborative team environment
• Well-organized and detail-oriented; persistent and reliable on follow-up with multiple clients/projects
• Flexible during times of change; able to conform to shifting priorities, demands, and timelines promptly and efficiently
• Persuasive, encouraging, and motivating
• Willing to learn, understand, and apply new technologies and competencies
  
  
  

WHO IS DDM?

Some specifics that guide expectations of all team members:

Know our passion: Amaze our clients

Understand our niche: Delivering extraordinary service and amazing solutions to highly complex or

regulated industries.

Exhibit our core values:

• Puts the Team in Teamwork
• Effective Communicator
• Goes the Extra Mile
• Builds Trust Daily
• Gets Creative
• Gritty and Determined