Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

• Provides support for customers calls and emails to resolve customer issues with ABC hardware, applications, connectivity and standard customer service related issues that arise from the customer's use of these ABC applications.
• Maintains a deep understanding of ABC system solutions and leverage the most relevant features/functionality when speaking with customers about their specific business issues.
• Documents potential system and process enhancement recommendations based on customer feedback.
• Independently facilitates systems training to end users and sales representatives in formal sessions such as scheduled classroom or web-ex training or in a one-on-one setting.
• Conducts product presentations and demos to current and potential customers as needed.
• Promotes ABC proprietary applications when communicating directly with customers telephonically, in written form or in person.
• Manages and resolves customer complaints; escalating to Manager and/or Sales Business Owner as necessary.
• Conducts research on new technology as requested in order to stay abreast of any new releases and features of business operating systems and software utilized by the organization.
• Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience.
• Manages and completes project ticket assignments to achieve desired results within the defined timeline.
• Supports Customer Systems Solution Specialists in the set-up and transition of new accounts or initiatives relative to ABC systems.
• Performs related duties as assigned.
  
  

Experience And Educational Requirements

Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education. Normally requires a minimum of two (2) years directly related and progressively responsible experience;

experience in a customer service environment and supporting PCs in a LAN environment a plus.

Minimum Skills, Knowledge And Ability Requirements

• Knowledge of operating systems related to personal computer systems and peripherals, palm technologies, RF and wired
  
  

networking technologies, telephone systems, network servers and internal wiring

• Strong computer skills in order to effectively diagnose mixed environment systems conflicts
• Strong understanding of current technologies in area of expertise
• Ability to communicate effectively both orally and in writing
• Strong customer focus and ability to manage customer expectations
• Excellent teamwork
• Good interpersonal skills
• Strong analytical skills; attention to detail
• Self-discipline for performing quality work; self starter
• Ability to prioritize work load and consistently meet deadlines; good time management skills
• Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships
  
  

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Cencora Costa Rica Limitada

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned