Overview

The Solution Implementation Specialist (SIS) will provide management of concurrent projects from inception through successful implementation. This role is the sole point of contact for customers and must focus on customer service, attention to detail, and time management. The SIS must possess the ability to effectively communicate with all parties involved in the implementation of each project.

Responsibilities

• Coordination of all communications with the customer and project resources
• Defining resource requirements
• Managing resource availability (internal and external)
• Managing changes in project scope, schedule and/or budget
• Identifying and mitigating potential risks
• Ensuring the project is delivered to the customer’s satisfaction
• Collecting all information required from the customer to enable a successful implementation
• Responsible for scheduling resources, ordering equipment and timely processing of service activations
• Responding to escalations of issues arising throughout the solution implementation process
• Look to the Senior Solution Implementation Specialist for direction and coaching with escalations or issues
• Ensuring that project milestones are communicated with all parties involved and met
• Responsible for ongoing execution of service additions and changes based on customer requests
• Successful transition to the service desk once solution implementation has been completed
  
  

Qualifications

• Bachelor’s degree or 2 years of Project Management experience
• A minimum of 2-4 years of work related experience
• Previous experience and knowledge of Microsoft programs such as Word, Excel and Outlook
• Excellent verbal and written communication skills
• Strong customer service orientation
• Excellent time management skills
• Detail oriented
• Function independently with minimal supervision
• Strong team player
• Demonstrated dedication to consistent quality
• Possess valid and clear driver’s license and have access to a good working car and/or other form of reliable transportation as required
  
  

About Us

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.