We are Last Mile Solutions

With over 229.000 charging stations, 1.1 million charging cards, 125 million transactions and users in 22 countries, we have become the largest independent provider of e-mobility platforms in Europe.

Do you want to be part of a driven and ambitious team on a mission? We are Last Mile Solutions and we are on a mission to accelerate the energy transition one energy transaction at a time. We are Europe largest platform for Charge Point Operators (CPOs) and Electronic Mobility Service Providers (eMSPs).

We’re seeking a Solutions Engineer who thrives on solving problems and has a natural curiosity for technology. This role is perfect for someone who is tech-savvy, quick to learn new software, and loves to dive deep into challenges to uncover answers and solutions. If you enjoy collaborating across teams, tackling complex projects, and driving results, this is the role for you!

Your role

In this dynamic position, you will be accountable for the onboarding and delivery, where you will mentor and support the Delivery Manager during onboarding and product deliveries.

As a Solution Engineer, you’ll serve as a technical expert and trusted advisor to our customers. You’ll work closely with Sales, Product Management, and Delivery teams to ensure seamless onboarding and exceptional customer experiences. From pre-sales support to large-scale solutions projects, you’ll play a pivotal role in shaping and delivering tailored solutions that align with customer needs.

Your Main Responsibilities Are

• Be the Product Expert: Serve as the go-to technical and functional expert on Last Mile Solutions’ products and services.
• Sales and Tender Support: Collaborate with Sales teams to understand customer requirements, define technical deliverables, and design tailored solutions that align with both technical and business needs. Provide technical expertise during tender processes to ensure proposals meet customer expectations and address any challenges effectively.
• Customer Onboarding and Delivery: Lead the technical onboarding process, ensuring a smooth transition for customers and mentoring Delivery Managers for successful execution. Conduct quality checks to ensure customer satisfaction post-onboarding.
• Customer Feedback and Problem Solving: Engage with customers to understand their needs, address challenges, and gather actionable feedback for continuous product improvement.
• Cross-team Collaboration: Work closely with internal stakeholders, including Product Management and Delivery teams, to configure and deliver solutions while ensuring alignment with customer goals.
• Large-Scale Projects: Manage and lead complex implementation projects such as migrations and multi-region deployments, ensuring high-quality outcomes.
• Knowledge Sharing and Enablement: Contribute to internal and external resources by assisting in the creation of training materials, knowledge base content, and eLearning resources.
  
  

You recognize yourself in

• Proven experience (> 2 years) in solutions management, customer success or a related role, ideally within a related industry.
• You are tech-savvy.
• Strong drive for Problem Solving with the ability to think creatively and strategically.
• You speak English fluently and additionally also speak Dutch.
• Natural affinity for technology with the ability to quicky learn and adapt to new tools, platforms and systems is preferred.
• Strong communication and interpersonal skills.
• Experience in e-mobility is preferred but not mandatory.
  
  

And you also recognize yourself in our core values

• Empowering connections
• Exploring with purpose
• Owning our impact
  
  

What You Are Looking For In a Job

• A great challenge in the dynamic and sustainable sector of e-Mobility
• Ambitious colleagues as sparring partners
• Training and development opportunities in an international environment
• 25 vacation days and 13 ATV days
• A pension plan
• A nice bonus scheme
• Flexibility in working hours but also between remote and office work
• Full reimbursement of public transport costs or a mileage allowance and a parking pass
• If you work at the office, a cozy office at a top location in Rotterdam
• Daily free lunched in our rooftop bistro
• Regular social events
  
  

Interested?

Apply here. In case of questions, contact Recruitment via [email protected]

The world is in energy transition. Energy transactions are becoming increasingly complex. We lead the journey to a sustainable world by turning energy into value.