At Madaket, we work to build an inclusive environment dedicated to instilling a sense of purpose, providing opportunities to grow, while driving results for our clients. Madaket Health has developed a suite of solutions to remove administrative waste from healthcare. Current solutions include Provider Data Exchange, EDI Enrollment and Payer Enrollment (Credentialing) - and we're looking to expand into new service areas quickly. Our solutions address complex administrative processes at the core of the business of providing healthcare. Acting as the primary client contact, this position is responsible for the entire client journey and ensuring their satisfaction through onboarding, continuous support, and problem resolution. This role collaborates closely with operations to facilitate operational issue tracking, business reviews, reporting, and escalation protocols. We are seeking a candidate who possesses strong skills in the Microsoft Suite (Word, Excel, PowerPoint), demonstrates a solid understanding of technology and SaaS solutions, exhibits an inquisitive nature, and possesses strong interpersonal skills. In this role your responsibilities include: * Clients Needs Analyst - Understand deeply what the client is asking for - and what they really need - often translating vague complaints into actionable work. * Liaison and advocacy - as the company representative to our clients, you will be required to advocate on their behalf to ensure that their needs are met and issues are resolved timely * Issue Management - Track all issues raised by our clients from the point they are reported through to conclusion, providing appropriate communication throughout * Relationship Management - Establish yourself as the trusted advisor with our clients by building rapport and a successful working relationship with each client * Prepare for and facilitate regular status meetings * Generate monthly business summary reports, and support quarterly executive business reviews * Providing continuous training for clients to ensure the use of Madaket products is being executed effectively * Onboarding new clients to help them understand the full suite of company products, programs, and services * Provide timely response to client queries and questions to support the illusion that they are your only client * Effectively manage client issues through defined severity levels and escalate appropriately with increasingly senior members of the organization to ensure visibility and focus on resolution Required skills for success in this role: * Strong analytical, diagnostic, problem-solving, time management, and organizational skills with the ability to work with large data sets * Exceptional Customer Service Skills * Exceptional written and oral communication skills * Advanced knowledge and skills using MS Word and MS Excel * Self-motivated, reliable, and capable of working both independently and as part of a team. * Work independently, across multiple clients: Strong organizational abilities and attention to detail to manage multiple client accounts * Work collaboratively across all departments (ie: Operations, Product Management, Engineering) * Organize and present complex information for consumption by diverse audiences * Process oriented to support continuous improvement across standard processes * Conversational familiarity with core healthcare IT concepts from RCM/administrative perspective: upstream and downstream from electronic transactions: EDI, ERA, EFT * Minimum 2-5 years of experience in client account management or project management role for a software company * BA/BS degree or equivalent combination of education and work exp * Start-up, early-stage, high-growth healthcare IT experience strongly preferred Benefits: * Be a part of a rapidly growing startup * Unlimited Flexible Time Off Policy * Education Reimbursement Program * Equity * Health, Dental, 401K, FSA, dependent care