The Solutions Architect is the expert level architect responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You are large contributors to product development, advancement, and product lifecycle.

Essential Functions

• Develop and maintain expert level knowledge of company products and services, sales processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness.
• Expert in all trainings and certifications offered by the manufacturers in your area of support.
• Actively participates in advisory councils for manufacturers or industry peer groups.
• Responsible for the laboratory and demonstration environments for the solutions supported.
• Large contributor to product development, advancement, and management of product life cycle.
• Takes on the most complex projects offered by Marco, including projects with customization, diverse and complex duties, and projects that require one-off individual solution support.
• Sell solutions and services at established revenue and profit goals.
• Conduct effective sales presentations and demonstrations of assigned solutions.
• Promote cross selling opportunities with other sales divisions.
• Interface with Sales Representatives to develop solutions for improving customer business outcomes.
• Conduct client facing needs analysis to understand solution requirements and develop strategic plan for sales.
• Engineer the design, installation, support, and maintenance of solutions proposed.
• Provide post installation service and support to Marco service teams.
• Prepare proposals, solution recommendation documents, and SOW/PSE projects.
• Provide on-site client software/hardware training.
• Provide sales consultation, design, and support to Sales Representatives including troubleshooting, conducting research, testing equipment, and validating functionality.
• Research and attend necessary self-development training to remain up to date with new and existing products and maintain expert status.
• Accurately maintain documentation and comply with administrative procedures in a timely basis.
• Attend required company and department meetings.
  
  

Qualifications

• An associate degree and six years of relevant experience; or equivalent combination of education and experience.
• Proven experience and understanding of network topology and concepts, server O/S platforms and applications, virtualized environments, scanning, OCR, and other document management technologies required.
• Experience with and understanding of legacy and current database and printing technology preferred.
• Should have and maintain certification to the highest level offered of the clients that you support.
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.
  
  

Required Skills

• Possess advanced knowledge of network topology and concepts, Server/OS platforms and applications, Virtualized Environments, scanning, OCR, and other document management technologies.
• Possess a strong understanding of legacy and current database and printing technology.
• Proficiency with business collaboration tools such as MS Office applications, Visio, MS Project, and company and client specific programs.
• Superior communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Excellent organizational and time/task management skills.
• Ability to cultivate positive working relationships with customers and coworkers.
• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
• Self-starter with the ability to perform with little or no supervision.
• Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.