• This is a lead role: Be able to deal with stake holders, work with the team, architect and do hands-on scripting, API configs, UI/UX look and feel, ITSM Suite, Service Now Dev and admin work
• Working on Service Catalog and Knowledge Catalog modules
• Must be able to be technical and have a general holistic view on how to improve the ServiceNow system as a whole, as well as integrations to the system
• ITIL and ServiceNow certs are highly preferred
• Architecting 50% Hands on work 50%
• 7+ years of experience is required

Must Have Qualifications: Must have ServiceNow experience, ITIL Framework Java Script, XML Scripting, UX Design, ITSM knowledge and experience managing / administrating Service Catalog, Knowledge management modules, and Service Portal. Service Now Certificate is preferred.

Qualifications:

• Strong Administration and operational knowledge of ITSM, Portal, Catalog and

management. UX designing knowledge for catalog development

• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB

• processes, understanding of architectural and infrastructure environments and technical writing and documentation.

• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing

programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST

API.

• Bachelor's of Science in Computer Science, Computer Engineering or related field is required.

• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.