Role: ServiceNow Solution Architect

Location: McLean, VA

Contract to Hire with Potential Conversion

Pay: $85-$90\hr

Contract Duration: 9 months

Must Have Qualifications:

Must have Service Now experience, ITIL Frame work Java Script, XML Scripting, UX Design, ITSM knowledge and experience managing / administrating Service Catalog, Knowledge management modules, and Service Portal. Service Now Certificate is preferred.

Solution Architect Specialist- ServiceNow Tech Lead (Catalog/KM)

This position will focus on supporting the ServiceNow Request Management (Catalog – Self Service Portal) and Knowledge modules

The ServiceNow Catalog and Knowledge Management (KM) tech lead will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics.

Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, configuration changes and workflows adhering to platform and development standards and processes. Support Program activities providing metrics, reports, configurations within catalog and knowledge and space. Troubleshoot problems, resolve incidents, implement bug fixes, and perform root cause analysis. Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space. This role demands a strong automation and workflow background supporting innovation by working with stakeholders to understand business processes, with the efficiency goal of digitizing and automating legacy processes.

This role will require a strong knowledge and hands on experience of the IT Service Management Modules and Automation Workflows (This role also requires a strong architectural knowledge of the Service Now platform as well as back-end experience managing and updating UI parameters on self-service Portal.

Qualifications:

• Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development

• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.

• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.

• Bachelor's of Science in Computer Science, Computer Engineering or related field is required.

• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.

Key Responsibilities:

Governance and Collaboration:

Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.

Project Management: A leader managing multiple projects and work in a fast-paced environment.

Development and Configuration:

Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.

Integration:

Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.

Customization:

Customize the ServiceNow platform to meet approved business requirements and optimize user experience.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance