Applied AI team is seeking a passionate and talented Solution Architect to join the Applied AI team and help build industry-leading technologies that customers will love. This team offers a unique opportunity to make a significant impact on the customer experience and working with latest technology. In this role, you'll be the bridge between our customers and our AI agent platform, ensuring successful implementation and adoption of our technology.

Key Responsibilities:

Technical Solution Design & Implementation

• Analyze and deeply understand customer use cases, technical environments, and business challenges

• Design and build functional AI agents, including creating innovative workarounds for complex scenarios

• Guide customers through data identification and preparation processes

• Customize agent capabilities to meet specific customer quality requirements

• Facilitate successful production deployments by coordinating between technical teams

Customer Success & Support

• Provide ongoing support through scheduled office hours

• Help customers effectively maintain and manage their AI agents

• Lead technical implementation reviews and solution optimization sessions

• Bridge communication between customer technical teams and internal resources

Business Development & Knowledge Sharing

• Conduct product demonstrations to prospective customers

• Identify and develop additional use cases within existing customer environments

• Create detailed customer success stories and solution documentation

• Develop and maintain best practices, templates, and implementation guides

• Document lessons learned and share knowledge through internal wikis and product documentation

Product Evolution

• Identify feature gaps based on customer needs and market demands

• Collaborate with Product Management teams to influence product roadmap

• Provide detailed technical feedback for product improvement

Required Qualifications:

• 6+ years of experience in solution architecture or similar technical consulting roles

• Strong understanding of AI/ML technologies and architectures

• Excellent problem-solving and analytical skills

• Superior communication skills with ability to explain complex technical concepts to various audiences

• Experience in customer-facing roles and stakeholder management – technical consulting exp is ideal

• Strong documentation and technical writing abilities – (Need to be able to write down customer story, solution provided, best practices, lessons learned, recommendations)

Generative AI software related.

Preferred Qualifications:

• Experience with AI agent technologies or similar platforms

• Background in enterprise software implementation

• Knowledge of common integration patterns and APIs

• Experience in technical pre-sales or solution consulting