Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.

You will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product

.
These large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will rely on your expertise to facilitate new integrations (such as flat files and APIs) and third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize the benefits of our produc

t.
Within 1 month, you wi

• ll:Become a Trello expert through our onboarding proc
• essUnderstand our product offering through train
• ingMaster our platform and be able to support clients on basics requests through ticket

ing
Within 3 months, you w

• ill:Own your portfolio of +75 existing cli
• entsStart to answer questions coming from your portfolio of cli
• entsSupport the Customer Success partner on functional and technical quest
• ionsSuccessfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshoo

ting
Within 6 months, you

• will:Be able to pitch the value of the 360Learning pla
• tformDevelop repeatable and scalable processes to improve project quality and del
• iverySupport Strategic customers all along their contract from un expertise stand
• pointDeliver Professional Services to our existing customers

base
Within 12 months, you

• will:Onboard another Solution Arc
• hitectContribute to our knowledge base to share best practices and lessons l
• earnedWork with our partner ecosystem to strengthen the services proposed to our c
• lientsDeliver platform audits to c
• lientsDeliver professional services proposed in our Professional Service cat

alogue
The Ski

• lls Set3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account M
• anager)Previous deployment experience of SaaS products, ideally HR
• relatedProject management
• skillsGood understanding and experience working with APIs, SSO configuration & troubles
• hootingSolution-oriented, client-first mindset in everything
• you doAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stake
• holdersOrganized, structured, rational, analytical, able to manage priorities across multiple customer implemen
• tationsFluent French and B2 level or equivalent

English
What

• We OfferCompensation: Package includes base salary and a variable comp
• onent 📈Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local p
• olicies.Balance: Flexible hours, Total work from home possible anywhere in
• Spain 🏠Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to i
• mpact 🤝Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charte
• r 🌎🌏🌍Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀?

?🏻‍💻🏆
Intervie

• w ProcessPhone Screen with our Talent Acquisitio
• n ManagerDiscovery Meeting with the Solution Exp
• ert CoachCase study with the Solution Expert Coach and a Soluti
• on ExpertClarification Meeting with our Head of Professional
• ServicesCulture Fit with
• our CH

• ROOffer !
  ⇾ Get ready using our Knowledge Base: https://bit.

ly/42H1ggC