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The Opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

How You’ll Make An Impact

• Receiving Customer calls, E-mails, web enquiries and log good case in Sales force tool.
• Monitor Case Log hourly and daily basis and work internally and with customer to resolve and close open cases.
• Keep learning about Hitachi Energy products and services and Cases to upgrade knowledge and skills to be able to increasingly resolve level 0 to level 2 type customer issues with minimal support from others in organization.
• Demonstrate empathy towards customer and work towards increasing customer satisfaction in every touchpoint with customer.
• Be a team member, be available to work in shift, if need be, to support 24/7 availability to customers.
• Develop and maintain good work relationship with all major stakeholders Asia and ME region
• Spot and generate prospects for additional business.
• Maintain Close coordination with CCC team located in India and other regions to help in seamless customer service.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
  
  

Your background

• Sound electrical engineering background, bachelor’s degree or higher.
• Prior experience of being in Customer support role needed for 1-3 years.
• High focus on customers and their needs.
• Intrinsic attitude to drive innovation and improvement.
• Readiness to travel (if required) on global basis for trainings or meetings.
• Past experience in Customer facing roles would be preferred.
• Good command of English mandatory; Ability to speak other languages (Arabic / Thai or Hindi and other regional Indian languages is an added advantage).
• Any experience of troubleshooting and/ or testing of GIS, HV equipment’s, transformers or similar electrical equipment in power plants/substations etc. will be an advantage.
• Excellent communication skills, Interpersonal skills and ability to converse with customers in polite and effective manner though telephone or e-mail is a mandatory skill set.
  
  
  

More About Us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Up to 30 days full paid leaves per year
• Flexible Benefit program (Supplementary Pensions included)
• Medical Insurance (outpatient and inpatient)
• Long service awards
• Flexible Working (subject to role)
  
  

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome to apply! Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today!  All other questions can be directed to Talent Acquisition Partner Rebecca-Yiling Chen (Wechat: rebeccachen2000).

Apply now

Location Beijing, China Job type Full time Experience Experienced Job function Customer Service & Contact Center Operations Contract Regular Publication date 2025-04-22 Reference number R0090438