Position: Solution Engineer

We are seeking a skilled and motivated Solution Engineer to support customers throughout the

full lifecycle of software implementationincluding preparation, planning, design, configuration,

validation, and deployment. This is a hands-on role requiring direct configuration of software to

meet customer-specific business requirements.

The Solution Engineer will work closely with Technical Support, Product Management,

Engineering, and Executive teams to ensure timely delivery and high-quality solutions.

Familiarity with energy efficiency retrofits and utility efficiency programs is a strong plus.

Primary Responsibilities

• Serve as the primary resource during the client implementation/onboarding phase
• Identify, document, and define customer business and technical needs
• Develop clear user documentation, instructions, and standard procedures
• Deliver training sessions on solution administration and usage
• Participate in customer project calls and serve as a subject matter expert on solutions
• Coordinate tasks across internal and client project teams, ensuring accountability and
  
  

progress tracking

• Perform hands-on configuration, scripting, data imports, testing, and knowledge transfer
  
  

activities

• Translate business requirements into technical specifications for product configuration or
  
  

enhancements

• Collaborate with global team members across multiple time zones, including the U.S.,
  
  

India, and China

• Build and maintain strong customer relationships to gather and validate requirements
• Contribute to the development of implementation best practices and suggest
  
  

improvements to processes

• Execute other tasks and duties as assigned
  
  

Note: Salary offered will depend on the candidate's qualifications and experience.

Required Skills & Experience

• Proven experience leading software implementation projects from presales through
  
  

delivery

• Strong organizational skills with the ability to manage multiple detailed and
  
  

interdependent tasks

• 25 years of experience in JavaScript and web development, including prior
  
  

implementation work in a software company

• Proficiency in some or all of the following:
• JavaScript, PascalScript, MS SQL Script, RESTful APIs, Azure, Postman
• Embarcadero RAD Studio, Delphi
• Basic SQL and debugging
• SMS integration and business intelligence tools
• General knowledge of database structures and data migration processes
• Familiarity with project management tools and methodologies
• Strong interpersonal skills with a focus on client satisfaction and relationship-building
• Self-starter with the ability to work productively in a remote, distributed team environment
• Experience in energy efficiency retrofits, construction, or utility demand-side
  
  

management is a plus