What You'll Do:

Solution Consulting Responsibilities

• Identify and understand customer needs to recommend the most suitable software solutions.
• Act as a bridge between clients and the technical team to ensure accurate understanding and effective implementation of requirements.
• Participate directly in product demos, present software solutions, and support the sales process.
• Follow up and support customers throughout the software implementation and usage phases to ensure satisfaction and efficiency.

Technical Support & User Experience

• Participate in testing, experiencing, and giving feedback for product improvements (software, web apps, mobile apps).
• Guide customers in using the company’s products and services, handle minor issues, and coordinate with the technical team when needed.
• Ensure customers receive consistent support from the consulting phase through post-sales service.

Data Analysis & Solution Recommendations

• Analyze data from the system to generate reports and propose improvements to enhance software efficiency.
• Support the development of dashboards and periodic reports for both clients and internal teams.

Who you are

·        Experience in software, web/app development, or having worked with IT-related products is a strong advantage.

·        2 years of experience working directly with clients on solution implementation, or 3 years in deploying and supporting software for clients

·        Strong communication and client consultation skills, with the ability to collaborate effectively across departments.

·        Proven experience with data analysis tools (SQL, Excel, Power BI, Tableau, etc.)

·        Proficient in English (spoken and written)

Preferred Qualifications:

• Candidates with experience in HR management software, inventory management systems, or field operation tools are highly preferred.
• Hands-on involvement in the development, testing, or implementation of IT web/app systems for clients is a strong plus.
• Passionate about technology and able to quickly adapt to new systems and tools.

Why CPM Vietnam?

A professional, dynamic working environment; Opportunities to develop analytical skills and work on large-scale projects; Training on modern data analysis technologies and tools; Competitive salary, bonuses, and benefits package.

Join us by sending your resume and portfolio to our HR Department via email: [email protected]