ServiceNow Solution Architect

Contract Length: 6 months (conversion to perm)

Location: Remote (USA - CST work hours)

Note: We are unable to provide sponsorship or work c2c through an employer for this opportunity

ServiceNow Solution Architect Requirements

• Bachelors degree and 7+ years of IT experience
• CSA and CIS ITSM certifications – current or within 6 months of hire
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while helping in solving business processes and/or technical problems
• Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.)
• Experience leading technical teams
• Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
• Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
• Knowledge of ITIL
• Experience with web services integrations
• ITIL Foundations Certification, a plus.
  
  

ServiceNow Solution Architect Responsibilities:

• Lead technical consultants and developers in delivering services in compliance with governance, service-level agreements, and industry best practices.
• Serve as primary technical point-of-contact for internal support work and as the face of the development team and management.
• Ensure quality of work delivered by technical team, serve as escalation point for stakeholder concerns, and identify and implement technical team process efficiencies to benefit the technical team and process owners.
• Define, at an architectural and design level of detail, technical solutions aligned with business cases and ServiceNow Implementation Best Practices.
• Understand process owner requirements, translate to high-quality technical solutions, and communicate and deliver them to stakeholders.
• Write/estimate stories, monitor developer work, and own overall quality and delivery of development.
• Lead technical integration onboarding efforts with new clients to understand their current processes and platform configurations.
• Ensure quality of delivered solutions, development artifacts, documentation, and knowledge transfer activities.
• Mentor developers and technical consultants on technical design standards and best practices.
• Maintain and build proficient knowledge of the ServiceNow platform and products.
• Research technology partner or other vendor solutions when necessary.
• Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  
  

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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