Description In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems. Responsibilities * Provide high-quality phone and email support of Tyler's New World Public Safety software applications * Perform extensive troubleshooting of key software and hardware components to closure * Take ownership of technical incidents and coordinate resolution with product development team when necessary * Replication of complex customer issues * Train customers in system operation and software functionality Qualifications * Bachelor's Degree in MIS, CIS or other related Technical field preferred * General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases * Readiness to learn new technologies at lightning speed * Commitment to providing an exceptional experience to our customers * Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM * SQL Experience highly preferred