Support Manager (Software) Location: Houston, TX Model of Work: Hybrid Are you excited by challenges? Do you enjoy working in a fast-paced, dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Seeking a dynamic Product Support Team Lead to manage support operations, enhance customer satisfaction, and lead a high-performing, global team. The ideal candidate will have a sense of urgency about solving problems and delivering exceptional customer experiences. Oil and gas industry experience is a plus. Responsibilities * Leadership & Strategy: Lead the support team, develop improvement strategies, and oversee daily operations. * Customer Management: Handle escalations, ensure effective communication, and address feedback. * Operational Excellence: Lead a metrics-driven support team, analyze performance metrics, manage knowledge base quality, and work cross-functionally to address customer issues within SLA timelines. * Training, Development & Performance Management: Conduct evaluations, oversee training programs, participate in hiring, and support career development. * Communication & Collaboration: Lead escalation calls, ensure stakeholder alignment and proactively address issues. * On-Call Responsibilities: Serve as the primary escalation point for the team and periodically provide oversight for after-hours critical issues. Requirements * Proven experience leading, mentoring, and training a software support team. * Strong written and verbal communication skills * Minimum of 5+ years of experience in software support. * Candidate must possess at least a bachelor's degree, Post Graduate Diploma, or Professional Degree. Degrees in Information Technology, Computer Science, or Engineering are a plus. Additional Details * Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification and passport/ID validation. * Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.