As a Support Engineer on the Core engineering team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction.

This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:

• Provide first level of support for handling Jira tickets, operational issues from production services
• Provide engineering support of our incoming JIRAs tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance driven coding projects, primarily in AWS and basics of python
• Be able to setup and maintain cloud infrastructure
• Develop tools and automate manual operational tasks and easy maintenance of our services.
• Build monitoring metrics dashboard, and report System health and Support status metrics.
• Work with remote development teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

Key job responsibilities

• Provide first level of support for handling Jiras, tickets, operational issues from production services.
• Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance driven coding projects, primarily in AWS and basics of python
• Hands-on experience in Unix or any scripting language, python is plus
• Read and understand complex application code and make code fixes to resolve support issues
• Develop tools and automate manual operational tasks and easy maintenance of our services.
• Build monitoring metrics dashboard, and report System health and Support status metrics.

A day at Work

• Create cloud infrastructure
• Fix/debug issues
• Deployment of features in cloud
• Develop tooling and CDK
• On call support

Basic Qualifications

2+ years of software development, or 2+ years of technical support experience

Experience in Unix

Experience troubleshooting and debugging technical systems

Experience scripting in modern program languages

Preferred Qualifications

Knowledge of web services, distributed systems, and web application development

Experience troubleshooting & maintaining hardware & software

Experience with Mobile testing applications - Android / iOS