At Orion180, we don’t just stand out for what we do - we shine because of how we do it. By integrating cutting-edge proprietary technology, innovative solutions, and compassion for serving our customers, we are redefining the insurance experience. Our vision is to be the global premier provider of insurance solutions. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.

Orion180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Dallas, Texas location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

Join our Team as a Software Support Engineer

We seek an experienced and motivated Software Support Engineer with strong SQL and Data Analysis skills to support our innovative insurance web application. This role focuses on collaborating with our Software Action Team (SWAT) to tackle live production issues, identify improvements, and enhance our users' overall User Experience (UX). If you're passionate about problem-solving, debugging, and working with SQL, this is the perfect opportunity!

WHAT YOU’LL DO:

• Production Issue Resolution: Collaborate with the SWAT team to address and resolve live production issues users report.
• Debugging & Root Cause Analysis: Investigate and debug reported issues, identify root causes, and implement effective solutions to prevent recurrence.
• Process Improvement: Identify opportunities to minimize issues, reduce manual interventions, and improve system reliability.
• SQL Expertise: Write, execute, and optimize SQL statements for troubleshooting and resolving database-related challenges.
• Problem Categorization: Classify and document problems, resolutions, and trends to track recurring issues and identify hot spots.
• Cross-Functional Collaboration: Work closely with development teams to resolve technical issues and implement enhancements.
• User Communication: Provide internal users timely status updates and resolutions, ensuring transparency and satisfaction.
• Agile Teamwork: Collaborate effectively with Agile team members and stakeholders, adhering to Agile principles and promoting a seamless workflow.
  
  

WHAT WE’RE LOOKING FOR:

• Degree Requirements: Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
• SQL Proficiency: 3 years of proven experience writing and executing SQL commands and solid understanding of relational databases.
• Agile Experience: Hands-on experience working in Agile teams, including story pointing, managing sprint burndowns, and contributing to Agile artifacts.
• Technical Expertise: Familiarity with debugging tools, database management systems, and best practices for improving application performance.
• Time Management: Exceptional organizational skills and the ability to work on multiple tasks simultaneously while meeting deadlines.
• Self-Starter: Can work independently with minimal supervision in a fast-paced, team-oriented environment.
• Communication Skills: Strong ability to communicate clearly and professionally across all levels of an organization.
  
  

WHAT’S IN IT FOR YOU:

Join Our Team & Make an Impact! At Orion180, we don’t just meet expectations—we exceed them. If you’re ready to take your SQL experience to the next level and be part of a dynamic, forward-thinking company, apply today!

• Dynamic Environment: Thrive in a fast-paced, collaborative, and results-driven office where your contributions make a real impact.
• Career Growth: Opportunities for professional development and advancement within a supportive company culture.
• Team Spirit: While our work schedule is structured, we value teamwork and may extend hours during peak times to meet project demands.
  
  

Apply Now and Become a Key Player in Our Success Story

While performing general duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, being able to lift light objects (<25lbs), and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist or squat down to open/close cabinets, and reach for files or other standard office-type objects.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.