Job Title: IT Support Engineer

Software Support Engineer – Overview

We are seeking a proactive and technically skilled Software Support Engineer to join our dynamic international operations team.

In this role, you will be responsible for installing, maintaining, and supporting a range of hardware and software systems across distributed global locations.

You will also act as a key link between clients, development, support, and sales teams to ensure optimal performance and client satisfaction.

Software Support Engineer – Key Responsibilities

1. Installation & Maintenance (Global Operations)

• Prepare, install, and maintain IT installations at various distributed locations worldwide.
• Manage and support hardware components such as PCs
• Perform installations in physical locations of clients.
• Assist in setting up and organizing a remotely controlled maintenance infrastructure.

2. Troubleshooting & Testing

• Conduct hardware and software testing and provide second-line support.
• Identify root causes of issues involving databases, configurations, hardware, or other systems.
• Propose and implement viable solutions.
• Coordinate software fixes and improvements with the development team.
• Serve as the interface between the client, development, second-line support, and sales.

3. Presales & Demonstration Support

• Assist the presales team in preparing configurations and live demonstrations of our solutions.

4. Documentation

• Maintain up-to-date documentation on system installations, software tools, and FAQs, primarily via our internal tool.

5. Production Support (Occasional)

• Occasionally participate in the assembly of mobile PC kits for production.

Software Support Engineer – Required Knowledge & Skills

Technical Skills

• Proficiency in at least one scripting or software programming language.
• Solid understanding of network communication fundamentals (switches, routers, VPNs).
• General knowledge of PC software environments:
• Windows 10
• Linux
• (Optional) Android

Database & Security Knowledge (Preferred)

• Basic experience with Oracle, MySQL, or PostgreSQL databases is a plus.
• Familiarity with security concepts.
• Understanding of automated testing environments is beneficial.
• Background knowledge in electricity and electronics is a bonus.

Tools

• Proficiency in Microsoft Office (Word, Excel, etc.).

Software Support Engineer – Language Requirements

• English: Mandatory
• Additional languages are considered an asset due to the international scope of the work.

Keywords: IT, ICT, infrastructure, Microsoft, Windows, network, firewall, troubleshooting, database, ...