We’re looking for a mid or senior level technical support engineer. The right candidate will be meticulous in detail, able to learn quickly, achievement focused, flexible in their approach to tackling various support related challenges and will always strive to improve the quality of their work

Those chosen for the position will perform technical support for software platforms developed for the telecom industry, working in direct contact with the team and the client representatives.

Requirements

• 4+ years experience working as software product support engineer.
• Strong knowledge of software support methodologies, tools and processes.
• Mid-level knowledge of Postman, Datadog, AWS, Confluence, Excel, MSWord, Slack, general CRM tools.
• Basic knowledge of network communication.
• Knowledge of telecommunication business is a plus.
• Experience using issue tracking tools: Jira.
• Experience in reading software logs and ability to identify the source of problems.
• Very good English (both written and verbal).
• Highly self-motivated and team-oriented.
• Strong analytical and problem-solving skills.
• Eager to learn new technologies and to expand telecom business knowledge.
• Excellent communication abilities and pro activeness.
• Candidates with a BS/MS degree in Computer Science, Engineering or a related subject are preferred.

Responsibilities

• Liaise with internal teams (developers and product managers/owners) to understand and clarify system requirements.
• Monitor system health by checking alarm channels for any issues.
• Triage reported API related issues and any platform reported issues. Raise any identified problems with the team.
• Identify source of problems reported and suggest solutions based on stakeholders' needs.
• Escalate technical issues that are outside his/her competence.
• Document thoroughly his/her work, identify and record issues discovered during support.
• Stay up-to-date with new support tools and processes.

Benefits

• Relative flexible working program.
• Open and relaxed working atmosphere, communication and knowledge sharing between team members being very much encouraged.
• Open links with the top management for any kind of professional or personal aspects.
• Possibility to work with the latest technologies and project management tools, as well as to get practical knowledge about mature software development processes.
• Involvement in complex international projects for big players on the global markets.
• Attractive salary.
• Financial bonuses and rewards for high-quality work in complex and challenging projects.
• Attractive working conditions.
• Possibility for career development (training, opportunities for career development and certification, etc.).
• Consideration of individual capabilities, age or time period spent by the team member in the company is no constraint.
• Other benefits.