Job Title: Senior Manager, Quality Assurance

Location: Downtown Toronto, Ontario (Hybrid - 1-2 days per week in the office)

Job Type: Permanent

Senior Manager, Quality Assurance – Role Overview

The Senior Manager, Quality Assurance (QA) will lead and optimize QA processes to ensure the delivery of top-quality solutions across core technology platforms and business applications. This leadership role involves managing a team of onshore and offshore QA professionals, driving both manual and automated testing strategies, and aligning QA practices with broader company goals. The Senior Manager will collaborate with cross-functional teams, mentor QA team members, and oversee defect detection, triage, and resolution, all while promoting continuous improvement in QA methodologies.

Key Responsibilities:

• Leadership & Team Management: Lead and mentor the QA team, ensuring high performance and the delivery of defect-free solutions.
• Process Optimization: Develop, implement, and maintain QA standards, best practices, and test processes.
• Testing Oversight: Manage test plans, cases, and coverage matrices, ensuring both manual and automated testing deliver comprehensive results.
• Technology Implementation: Identify and integrate testing tools and technologies to improve efficiency and automation.
• Reviews & Compliance: Conduct test plan reviews, ensuring adherence to QA standards and guiding team compliance.
• Performance Metrics: Track, analyze, and report QA KPIs (e.g., test coverage, defect leakage, automation effectiveness) to enhance quality and effectiveness.
• Stakeholder Communication: Communicate technical findings and solutions effectively to both technical and business audiences.
• Emerging Technology Integration: Leverage AI and machine learning to enhance testing efficiency, predictive defect detection, and QA effectiveness.
• Vendor Management: Manage relationships with external QA vendors and tools providers.
• Continuous Improvement: Implement feedback from project retrospectives to refine QA processes.
• Talent Development: Oversee recruitment, onboarding, and performance management for the QA team.
• Culture Building: Foster a positive company culture by supporting corporate values and policies.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 7+ years of QA experience, including 3+ years in leadership roles.
• Expertise in testing methodologies, bug tracking, and configuration/release management.
• Hands-on experience with both black-box and white-box testing and automated test frameworks (e.g., Selenium, Robot).
• Knowledge of the full Software Development Life Cycle (SDLC) and test case development for comprehensive requirement coverage.
• Proven ability in defect detection, tracking, and triage, with experience reporting defect rates and quality metrics.
• Experience with AI/ML tools (e.g., Testim, Applitools, Mabl) for intelligent test automation and anomaly detection.
• Strong organizational, problem-solving, and communication skills.
• Demonstrated ability to lead and manage high-performing onshore and offshore teams.
• Familiarity with technologies such as:
• Cloud platforms (AWS, Oracle Cloud, Azure)
• SQL, Oracle, PL/SQL, UNIX/Linux/Windows Server
• Data warehousing, OLAP
• Java / J2EE / JavaScript