The Implementation Specialist is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by project managing successful implementations for our clients.

Candidates residing in the PST/MST time zones or those willing to work standard hours within these time zones are strongly preferred.

Job Duties & Responsibilities:

• Meets with customers following the sale to demonstrate features and functions of the software.
• Completes system configuration tasks as assigned by manager.
• Manages routine implementations with small-market customers.
• Demonstrates well-rounded knowledge of Raptor products.
• Adheres to departmental process and procedure and maintains systems of record.
• Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements.
• Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
• Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads.
• Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules.
• Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned.
• Project Manage our T3 clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer.

Qualifications:

• Bachelor’s degree in a business related or technical field.
• 3+ years of relevant experience in a project management and customer centric role.
• Strong knowledge of software and applications.
• Technical knowledge and experience.
• Excellent leadership and confidence giving others direction.
• Customer focus.
• Attention to detail with strong problem solving skills.
• Strategic and analytical thinking.
• Excellent Communication Skills – written and oral.
• Ability to work PST/MST working hours (preferred).
• Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.