Looking for an organized, passionate, and accountable Implementation Manager in the Buffalo area to work directly with customers! The ideal candidate is a seasoned professional with a robust blend of technical expertise and exceptional project management skills. They possess strong communication abilities, allowing them to effectively bridge the gap between technical teams and clients, ensuring smooth and efficient software implementations. This role requires the ability to translate complex system capabilities into clear, actionable insights for clients with varying levels of technical expertise. Additionally, their proactive problem-solving approach and customer-focused mindset enable them to address challenges promptly, fostering successful project outcomes and high client satisfaction.

Principal Responsibilities

• Oversee and manage the end-to-end implementation process of the loan management system software, ensuring projects are completed on time, within scope, and budget.
• Facilitate the on-boarding process for new clients, including conducting needs assessments and developing tailored implementation plans that account for unique lending workflows and regulatory considerations.
• Act as the primary point of contact between the company and the client, ensuring clear and consistent communication throughout the implementation process.
• Organize training sessions and materials to clients and internal teams to ensure effective use and adoption of the software, incorporating best practices for the financial services industry.
• Coordinate with internal departments (e.g., development, support, sales) to allocate necessary resources and personnel for successful project execution.
• Monitor and enforce quality standards during the implementation process, conducting regular reviews to ensure compliance and performance.
• Identify potential risks and develop mitigation strategies to address issues that may arise during implementation.
• Oversee the customization and configuration of software solutions to meet specific client requirements, leveraging API integrations, custom workflows, and automation features.
• Generate and present regular progress reports to clients and internal stakeholders, detailing key milestones, accomplishments, and any areas of concern.
• Gather client feedback post-implementation and use insights to improve processes, tools, and services for future projects.