Optomi, in partnership with a leading financial services organization, is seeking a talented and collaborative Software Engineering Associate Director.

You will drive the engineering and delivery of strategic initiatives around contact center, multi-channel and omni-channel communication including SMS, Email, Push and web. Partnering closely with Engineering, Product Management and using Communications Platform as a Service (CPAAS) platform, you will roadmap to enable process and journey orchestration using cloud-native technologies. You will be overseeing a team of 10 engineers and driving project success as a leader who is self-sufficient, self-starting with a background in software engineering, preferably contact center solutions.

Job Duties & Responsibilities

• Lead and manage one or more agile development teams of 10+ individuals within Customer Communications Technology Lane.
• Collaborate on and influence cross-organization and cross-product initiatives.
• Partner with peers and leaders across organizational boundaries, communicating effectively with people throughout the organization.
• Establish credibility as an engineer, coach and leader in turn driving collaboration with architects, principal engineers, and other technical experts to foster technical innovation and the use of advanced techniques and technologies (e.g., process automation, advanced engineering practices, etc.) to enhance business value and reduce operational burden.
• Understand viewpoints of and collaborate effectively with product managers and engineering resources to ensure that products are defined, architected, implemented, delivered, and supported in alignment with organizational strategy, goals, and standards while addressing business vision, strategy and needs.
• Responsible for the credibility of estimates, consistently deliver on commitments with high quality product on a predictable schedule.
• Responsible for technical integrity, compliance, and alignment to our technology strategy of software products over time.
• Responsible for compliance of practices and products to all security, privacy, audit, regulatory, company policies, procedures and standards and other requirements.
• Provide clear and timely communication and effective coordination with stakeholders to ensure risks, issues and changes are well managed.
• Build and develop high performing, appropriately staffed, self-organizing agile development teams that deliver business value rapidly, predictably and with a high-quality work product.
• Assess and instrument software engineering and/or other practices, as necessary, to cultivate a culture of continuous improvement (kaizen) in engineering practices, operational efficiency, time to value and product quality.
• Establish standards for performance, client satisfaction, compliance, and operational efficiency. Ensures standards are met or exceeded by interpreting and synthesizing complex metrics against key performance indicators.
• Hire, coach, mentor and develop great engineers.
• Responsible for ensuring vendor commitments are met within agreed to budget and schedule and that delivered product or service meets business, operational, compliance and other needs.

Qualifications Required:

• BA/BS degree in computer science, mathematics, engineering, or related field 10+ years of experience working in software engineering, enterprise and mixed technology environment comprised of large scale, highly integrated systems.
• Ability to work in a fast-paced environment.
• Prior experience planning, executing, and driving transformational technology strategies.
• Strong communication, organization, time management, interpersonal and management skills.
• Outstanding problem identification, analysis and solving skills with a bias for action.
• Proven change agent who can improve and grow the capability of teams.
• Demonstrated ability to develop effective working relationships and leverage those relationships to improve the quality of work products.
• Well organized, thorough, and able to handle competing priorities.
• Fluent in agile software processes (Scrum, Kanban) and able led others by example
• Direct, hands-on experience and proficiency with one or more high and low-level software architecture patterns: Event-Driven, Mircoservices
• Direct, hands-on experience and proficiency with one or more programming languages such as but not limited to: JavaScript, GraphQL, Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake
• Proficient with
• o Data mining/programming tools (e.g. SAS, SQL, R, Python)
• o Database technologies (e.g. PostgreSQL, Snowflake. and Greenplum)
• o Data visualization (e.g. Tableau, Looker, MicroStrategy)
• Experienced in designing, implementing and CI/CD pipelines in complex environments.
• 3+ years managing complex, distributed and/or enterprise systems

Preferred:

• Direct experience and proficiency with Amazon Web Services : VPC, S3, CloudFront, EC2, Lambda, API Gateway, SNS, SQS, Kinesis, Active MQ, Step Functions, Elastic/Open Search
• Prior experience on Contact Conter solutions (Sinch/GLIA/Five9/Other)
• Prior experience of Marketing Technology platforms engineering (Adobe Campaign, AEP, Salesforce)
• Prior experience within financial services
• Master’s in Computer science, Information Systems preferred.

This is a full time, hybrid onsite position. You should be located in or within a committable distance to one of these locations: Baltimore MD, Charlotte NC, Wilmington DE, Evansville IN, or Dallas/Fort Worth TX.