About Assembled

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

The Role

We’re looking for a software engineer to lead security engineering at Assembled. You’ll build infrastructure systems, and processes that maintain the security and confidentiality of Assembled’s data, both for our AI agents product and our workforce management product. As we anticipate these products to continue growing rapidly in scale, we must ensure that our security infrastructure also evolves to meet industry standards.

This is a hands-on engineering role that involves writing and reviewing code on a daily basis, so strong programming fundamentals are required. By joining our Security team, you’ll have the opportunity to work on 0-to-1 problems across various domains within security: application, infrastructure, and data. This role engages especially closely with our Infrastructure team to ensure that we provide a secure and reliable platform to our customers and their data.

Responsibilities

• Design and implement secure, scalable code at the application, platform, and infrastructure levels
• Perform security assessments, code audits, and design reviews
• Own the vulnerability management lifecycle end-to-end
• Create policies, processes, and tooling that enhance Assembled’s security posture

Example Projects

• Migrate our authentication system to an industry-standard identity provider, improving access control and auditability across our products
• Conduct a comprehensive review of our networking setup (e.g. VPCs, subnets, ingress/egress rules) and implement changes to align with cloud infrastructure security best practices
• Develop new data anonymization workflows in our analytics pipelines to enhance privacy protections while maintaining usability for internal teams
• Build and maintain automation to streamline security processes (e.g. access reviews, vendor security assessments, and security questionnaires) for both engineering and go-to-market teams

About You

• Have deep expertise in a backend programming language (Golang and Python preferred), as well as security frameworks and libraries
• Have 5+ years of experience in security engineering, including 2+ years leading large scale, complex projects as an engineer or tech lead
• Have solid foundational knowledge of security engineering principles and technologies
• Have hands-on, technical expertise securing and managing cloud infrastructure
• Have experience leading your organization to comply with security standards and regulations such as SOC 2 and GDPR

The estimated salary range for this role is $150,000-$300,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Our U.S. benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
• 401(k) plan enrollment