Stashfin

Software Engineer - Dialer Systems

Gurugram, HR, IN

about 1 month ago
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Summary

Job Description

  • Dialer Management, IP-PBX & VoIP, SIP Trunk, Getway & Media configuration.
  • Expert in Asterisk installation, configuration and troubleshooting.
  • Knowledge of Isabel PBX and call center
  • Creating Inbound/outbound Campaign Service and Disposition & Disposition Plans.
  • Managing resources, channels, circuits, etc. using Gateway configuration.
  • Mapping and configurations on Aspect DID/TFN in Gateway.
  • Co-ordinate with ISP and dialer support vendor for any related issue.
  • The Interactive Voice Response (IVR) scope is to design an enterprise IVR to provide services to various processes.
  • Agent id creation, Modifications of agent's alignment.
  • Real time monitoring tools and reports.
  • PRI Installation and Configuration
  • Handling vendor and daily basis Telecom escalation, coordination with various service provider in case any PRI or circuit down at site
  • Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)
  • PRI, VoIP, SIP Trunk, Getaways & DGM or Sangoma PRI Cards configuration.
  • IP-PBX configuration.
  • Good knowledge on the Networking, SIP trunk PRI/Gateways and VOIP gateways like Audio Code, IP Phones, Softphones.
  • Good experience on integration of dialer solutions with CTI/CRM and 3rd party APIs.
  • Predictive Dialer
  • Generate required reports from Data View operation requests.
  • Checkout Daily base Critical alert on Aspect and resolve.
  • Troubleshoot Dialer related Issues.

(ref:hirist.tech)

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