Position Overview:

Veracity Engineering has been tasked to provide technical, logistics, and acquisition support to the AIT Asset Management team. Assets tracked by the Information Technology Asset Management (ITAM) team is accountable IT software. They must provide a clear understanding of the organization’s needs and identification, provide alignment with the Certified Software Asset Management best practice frameworks and current industry standards.

The Veracity team must maintain the AIT inventory control tracking system for all related software and utilize, update, and maintain the AIT inventory control tracking system and the Help Desk ticketing systems to ensure all software assets are properly accounted for by entering assets into the IT Asset Management KSN Inventory Status tool, or current platform within 30 days of notification of software media and license delivery.

Essential Duties and Responsibilities:

• Support the development, implementation, and management of government agency asset management tools.
• Utilize standard IT Service Management (ITSM) tools
• Process software related end-user requests (new requests, changes, upgrades, etc.).
• Provide expertise in ensuring that software license contracts and agreements, software licenses and software installations and associated linkages are reflected correctly.
• Review software compliance measures based on existing licensing agreements.
• Provide expertise to ensure that software license records are linked to the correct hardware device.
• Assist in research and recommendation of the correct software for the business requirements.
• Coordinate with other IT groups to achieve the committed service level agreements (SLA) and deliver world class customer service.
• Develop positive relationships with the business and other functions at all levels.
• Respond to IT and business customer queries concerning licensing, support, and cost analysis.
• Educate IT and business customers on practices and policies.
• Collaborate with team members to ensure consistent IT services to business users.
• Ability to coordinate and communicate at all levels within the organization including Business Stakeholders, Vendors, Suppliers, Senior Managers, Service Desk and End Users.
• Actively manage service desk tickets while prioritizing internal tasks and communication platforms.
• Assist with implementing and continually improving IT Software Asset Management policies and processes.

III. Requirements:

Education:

• Bachelor’s Degree is a related information technology field.

Experience:

• Minimum 6 years of work experience.
• 5 years of relevant experience may be substituted for the bachelor’s degree.
• Master's Degree or MBA in related field may be substituted for bachelor’s degree and 3 years’ experience.
• PhD in related field may be substituted for bachelor’s degree and 7 years’ experience.

Skills:

• ServiceNow