Job Role: Soft Services Manager (Security & Cleaning)

Status: Permanent, Full Time

Working Hours: 40 hours per week (average)

Salary: £32,933.43 per annum

Location: Fareham

Reporting to: Regional Operations Manager

Overview

An exciting opportunity has arisen to join Anchor Group Services at a prestigious Shopping Centre in Fareham.

The successful applicant will be responsible for overseeing the security and cleaning operations, ensuring the highest standards of service delivery, customer service, and compliance. Managing a diverse team, you will work closely with the Centre Management team to create a safe, clean, and welcoming environment for visitors, tenants, and staff.

Main Responsibilities

• Oversee and manage day-to-day security and cleaning operations, ensuring smooth service delivery across the site.
• Lead and support a team of security and cleaning staff, ensuring effective rostering, welfare checks, and ongoing training to maintain high service standards.
• Ensure compliance with health & safety, GDPR, and operational procedures, including the management of Control Room operations, CCTV systems, and key control processes.
• Conduct regular site audits, reporting on cleaning and security performance, and implementing necessary improvements.
• Act as the main point of contact for client relations, attending meetings, providing operational updates, and ensuring SLAs and KPIs are met.
• Support recruitment, staff development, and performance management, working closely with HR and senior management.
• Manage stock levels and procurement of cleaning consumables, ensuring cost-effective use of resources.
• Take a lead role in emergency procedures, coordinating site evacuations and supporting business continuity plans.
• Maintain accurate records, including incident reports, staffing records, and compliance documentation.
• Ensure a professional, customer-focused approach at all times, fostering a positive experience for visitors, tenants, and stakeholders.
  
  

Requirements

• Experience managing teams in security and cleaning services.
• Strong leadership and people management skills with the ability to develop teams.
• Excellent communication and presentation skills, with experience engaging clients and senior management.
• Ability to manage change efficiently while maintaining high service standards.
• Strong problem-solving skills and the ability to analyse and resolve operational challenges.
• Knowledge of compliance, health & safety, and employment law related to soft services management.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint) and workforce management systems (Timegate, Zoho).
• Experience in recruitment, disciplinary processes, and risk assessment management.
• A flexible and adaptable approach with a strong sense of teamwork.
• Full 5-year checkable employment history.
• A valid frontline SIA Licence
  
  

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA & First Aid training at discounted rates, with financial support available’
• Auto Enrolment Pension
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards
  
  

If you think you have what it takes, APPLY NOW and we'll be in touch.

Other companies may call this role: Soft Services Manager, Security & Cleaning Manager, Facilities Manager, Contracts Manager, Facility Services Manager, Operations Manager – Security & Cleaning, Site Services Supervisor, Cleaning & Security Supervisor, Support Services Coordinator, Facility Operations Manager, Dual Operations Manager (Security & Cleaning), Retail Services Manager, Shopping Centre Operations Manager, Centre Support Services Manager, Customer Environment Manager, Retail Operations Supervisor (Security & Cleaning), Centre Safety & Standards Manager, Guest Experience & Facilities Manager

Within commuting distance of: Portsmouth, Southampton, Fareham, Gosport, Havant, Waterlooville, Eastleigh, Hedge End, Chichester, Petersfield, Winchester, Andover, and Basingstoke.