Job Description:

As an Expert Onboarding & Community Manager, you’ll play a crucial role in onboarding new experts, helping them establish a successful presence on the platform, and managing ongoing relationships to foster engagement and growth. You will be responsible for guiding experts through their profile setup, launching their presence on social media, and encouraging a sustained community of activity and interaction.

Key Responsibilities:

• Content Creation & Management: Develop, schedule, and publish high-quality, engaging posts for Twitter and LinkedIn, aligned with the company’s brand and goals.
• Community Engagement: Actively monitor and respond to comments, messages, and mentions to foster a positive and engaged community.
• Analytics & Reporting: Track key metrics such as engagement, follower growth, and impressions; provide actionable insights to optimize performance.
• Trend Monitoring: Stay updated on social media trends, tools, and best practices to continuously improve content and strategy.
• Collaboration: Work with the ops, growth, marketing, and design teams to ensure content aligns with campaigns and brand guidelines.

Qualifications:

• 1–3 years of experience managing professional social media accounts, preferably for a B2B or tech company.
• Strong writing and editing skills with attention to tone, style, and accuracy.
• Basic understanding of social media analytics tools (e.g., Twitter Analytics, LinkedIn Insights, or similar).
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Exceptional interpersonal and communication skills, with a knack for building and maintaining relationships
• Goal oriented with a track record of exceeding targets
• Strong problem-solving skills and the ability to think critically and creatively
• High degree of adaptability
• Ability to work in the office 3 days per week (Venice, CA)

About Us:

Intro is the best way to book world-class experts and get advice over a video call.

We believe that access to people and knowledge can unlock human potential. Whether it’s learning how to perform an exercise from a top fitness trainer or getting business advice from a successful entrepreneur, access and information can improve your life and the lives of others. That is why our mission is to give everyone access to anyone.

The Founding Team:

Our CEO previously built an operating system that was acquired by Intuit and became the new QuickBooks Online. Our CTO previously built a marketplace that was used by millions of people and generated over $100m in GMV. We love working on BIG problems for a LOT of people and believe that Intro will be the most impactful yet.

Come build Intro with us and help us accelerate our mission to give everyone access to anyone.

Our Investors:

We’re backed by Andreessen Horowitz (A16Z), Alexis Ohanian (founder of Reddit), Tiffany Haddish, Kevin Durant, and a group of world-class investors.

Company Values:

• Impress the customer
• Be successful as a company
• Be creative, inventive, and scrappy
• Keep it simple and execute
• Take a moment to understand others
• Feedback should make us stronger, not weaker
• Stay grateful

What We Offer:

• Competitive salary and equity options (you become an owner of the business)
• Comprehensive health benefits
• A dynamic and supportive team environment
• Opportunities for growth and advancement within the company
• The chance to make a significant impact in a fast-growing startup
• Choose your own benefit (gym stipend, in-office meals, etc)