Job Summary:

We are seeking a dedicated and talented Assistant Community Manager to join our team. In this role, you will play a pivotal role in building and nurturing strong relationships with our online community, driving engagement, and amplifying our brand's presence across social media platforms.

As a member of the Social team, you will collaborate with our Social Media Manager and report directly to our Social Media Director.

HYBRID: This role is classified as exempt from the Fair Labor Standard Act’s overtime requirement, and is open to candidates based in the Los Angeles, CA. While the position is primarily remote, it follows a hybrid schedule requiring occasional in-person work at Culver City, CA 90230. The role requires working in PST hours, so candidates located on the West Coast are preferred. A reliable internet connection and a dedicated workspace free from significant distractions are essential for remote work.

What You’ll Do:

Essential Job Functions

Community Engagement Support:

• Own and support the implementation of strategies for community engagement across social and digital platforms (Instagram, TikTok, Facebook, etc.), working under the guidance of the Social Media Manager and Director.
• Apply ONE/SIZE's brand voice and tone to ensure consistent, authentic, and engaging communication, maintaining an "always-on" approach to community interaction.
• Help implement engagement guidelines for internal teams and external collaborators to ensure consistency in communication with our community.

Content and Community Growth:

• Post engaging content on social channel(s). Exact channel is subject to change.
• Engage daily with culturally relevant content, incorporating brand messaging into key conversations across social platforms.
• Assist in curating and creating content that resonates with the community while showcasing our products, values, and mission.
• Collaborate with digital, customer service, sales, and product development teams to support brand initiatives and community engagement.
• Manage day-to-day social media conversations, from regular engagement to responding to inquiries and feedback, ensuring excellent customer experience.
• Research and report on emerging content trends, tools, and services to help keep ONE/SIZE ahead of the curve.

Customer Service & Sentiment Analysis:

• Provide online customer support for social-related inquiries, delivering timely and empathetic responses to consumer questions and needs.
• Help monitor consumer sentiment and contribute to regular sentiment analysis to identify engagement opportunities and track brand health.
• Relay community feedback to appropriate internal teams for consideration in future campaigns or product development.

Reporting and Insights:

• Assist in tracking and measuring community engagement metrics, social sentiment, and campaign performance.
• Generate regular reports on community activities and insights to help refine strategies.

Non-Essential Job Functions

• Assist with special projects or initiatives as needed to support departmental goals.
• Provide backup coverage for team members during absences or peak workload periods.

What You’ll Bring:

To excel in this role, you must meet the following qualifications. Reasonable accommodations can be made to support individuals with disabilities in performing essential functions.

Qualifications:

• 2+ years of experience in social media and community engagement roles.
• Beauty industry knowledge required, with understanding of beauty consumer behavior.
• Bachelor's degree in Marketing, Communications, or related field (preferred).
• Social media savvy with experience managing social channels and engaging with online communities.
• Good understanding of social voice and tone across different platforms and audiences.
• Strong communication skills with attention to detail.
• Problem-solving abilities with a solutions-oriented approach in a fast-paced environment.
• Well-organized with good time management skills to handle multiple priorities.
• Team player with a positive, adaptable attitude and willingness to learn.

Team Leadership & Oversight

This position has no supervisory responsibilities.

Physical Requirements

This role requires the following physical capabilities:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times.
• Must be able to bend, stretch, kneel, twist, and squat to adjust or position equipment, cameras, or set up for events.
• Must be able to work in a fast-paced, often time-sensitive environment.

Why You’ll Love Us:

At Luxury Brand Partners, we are more than just a team – we are a vibrant community of creative thinkers and beauty enthusiasts dedicated to shaping the future of luxury in the beauty industry. As the parent company for renowned brands like IGK, R+Co, and ONE/SIZE Beauty, we pride ourselves on fostering innovation, authenticity, and excellence. Together, we collaborate to deliver exceptional products and experiences that empower our customers and elevate the standards of luxury beauty.

Here's what you can look forward to:

Health and Wellness Benefits

• Comprehensive health, dental, and vision insurance along with additional ancillary benefits
• Flexible spending and health savings accounts (FSA/HSA)
• Employer paid life insurance coverage with optional supplemental life insurance available
• Employer paid long-term and short-term disability
• Access to Employee Assistance Program (EAP)

Work-Life Balance

• Starting with 10 vacation days, 4 fixed personal days and 5 sick days (unless state law requires otherwise, in which case we will comply with state law)
• Twelve paid holidays
• Paid parental leave
• Summer Fridays between Memorial Day & Labor Day

Financial Security

• Compensation commensurate with industry standards and your qualifications
• 401(k) with company match
• Monthly technology allowance

Employee Perks

• Quarterly sample boxes featuring our brands products
• Employee referral program with rewards

If you're ready to make an impact and grow with us, we’d love to hear from you!

The salary range provided for this position is intended to be a general guideline. Actual compensation may vary depending on factors such as your qualifications, experience, and geographic location.

We do not accept unsolicited assistance from headhunters or recruitment firms. Any resumes or profiles submitted without a valid, signed agreement approved by Luxury Brand Partners, will become the property of our company, and no fee will be paid if the candidate is hired based on an unsolicited referral.

The role will generally accept applications for at least seven calendar days from the posting date or as long as the job remains posted.

Luxury Brand Partners, LLC participates in E-Verify. What is E-Verify? (PDF). Also, see E-Verify Right to Work (PDF).