Rever Digital is a digital communication agency that provides creative, strategic and fresh solutions to the brands to helps them achieve their business and marketing objective.

The Role

Experience : 3-4 years

Location : Mulund (WFO)

About ExpoPlus

At ExpoPlus we are on a mission to build world's leading trade show marketing company.

What are Trade-shows? Think of them as B2B flea markets or industry showcases. Learn More Here

India hosts over 1,200 B2B events annually, yet no major company addresses their unique marketing needs. Most trade-shows rely on generic strategies. We aim to change that.

With 120+ successful projects in the past eight years, ExpoPlus is set to revolutionise trade-show marketing with innovative, customised solutions tailored specifically to this industry.

Join our world-class team to help us become the go-to partner for the trade-show industry. If you're passionate about creating impactful content that aligns with business goals, this is the role for you.

Role Overview

As a Social Media Accounts Manager, you will own client accounts. Your role will involve onboarding clients, managing social media strategies, ensuring high-quality deliverables, and leading a team of Social Media Executives. You’ll be responsible for driving measurable results while maintaining excellent client relationships.

Key Responsibilities

• Client Onboarding & Account Ownership
• Develop and maintain strong client relationships to ensure long-term satisfaction and retention.
• Conduct orientation sessions with new clients to understand their goals, challenges, and expectations.
• Explain agency processes and set realistic expectations for deliverables, quality, and scope of work.
• Facilitate smooth onboarding by gathering all necessary information and resources, including social media account accesses.
• Input client data and project information into AI systems for optimisation and analysis.
• Project Management & Client Communication
• Collaborate with internal teams (content, design) to align deliverables with client goals.
• Conduct weekly client meetings to discuss progress, challenges, and strategies.
• Develop target audience strategies, map demographics, and propose innovative campaign ideas.
• Ensure all creative outputs meet quality standards and align with client expectations.
• Review the work of Social Media Executives and provide constructive feedback.
• Conduct competitor analysis and monitor trends to identify growth opportunities.
• Leverage AI tools to ideate and optimise campaigns effectively.
• Reporting & Feedback
• Prepare monthly progress reports for clients, highlighting:
• Achievements
• Areas for improvement
• Future milestones
• Use insights from client reports to make data-driven recommendations for future campaigns.
• Team Management
• Supervise and mentor 2-3 Social Media Executives.
• Monitor team performance to ensure productivity, quality, and adherence to deadlines.
• Conduct regular performance reviews and identify areas for professional growth.
• Act as a point of escalation for team or client issues.
  
  

Ideal Profile

Key Skills & Qualifications

• Proven experience in social media management or account handling (minimum 3-4 years).
• Strong understanding of social media platforms, trends, and analytics tools.
• Excellent project management and communication skills.
• Knowledge of AI tools and their application in social media strategies.
• Strong leadership and team management abilities.
• Analytical mindset with a passion for innovation and problem-solving.
  
  

What's on Offer?

• Leadership Role
• Fantastic work culture
• Opportunity to make a positive impact