We are seeking a motivated and experienced Security Operator to join us in Bangalore, supporting a global banking client as part of an established (physical security) GSOC.

This role will involve the operation and monitoring of all systems within the SOC in a professional and efficient manner, ensuring integrity, accuracy and confidentiality of all information, and providing efficient support to the SOC Supervisor and Manager.

Responsibilities:

• Monitor security systems, CCTV cameras, access control systems, and other technologies to detect and respond to security incidents in real-time.
• Promptly assess and escalate security threats, emergencies, and incidents to the appropriate personnel and teams.
• Follow established protocols and procedures to manage security incidents, coordinating with on-site personnel, law enforcement, and third-party vendors as needed.
• Document all incidents, actions taken, and outcomes in a detailed and accurate manner.
• Communicate clearly and effectively with team members, management, and external partners to provide updates on ongoing incidents and ensure smooth transitions between shifts.
• Assist in conducting regular security checks of facilities and equipment, identifying and reporting any anomalies or vulnerabilities and participate in all security audits.
• Participate in training programs to maintain and enhance knowledge of security procedures, emergency response protocols, and technology updates.
• Collaborate with cross-functional teams to review security processes and recommend improvements based on observed trends and incident analyses.
• Support the SOC Supervisor, Lead and other team members in various tasks related to security operations.
• Stay informed about global security trends, emerging threats, and best practices in security management.

Requirements:

• Minimum 2 years' experience working in a Security Operations Centre team
• Excellent analytical and problem-solving skills
• Strong knowledge of incident management, problem management and change management best practices.
• Superior communication skills and ability to brief senior management team.
• Knowledge in various access control and CCTV operating system
• Lenel based professional certifications highly desirable (LCA/LCP/LCE)
• Advanced computer skills and proficiency.
• Excellent verbal and written communication skills.
• Strong critical thinking, analytical and problem-solving skills.
• Self-motivated and able to work under little to no direct supervision in high pressure environments.
• Able to work in a team environment.
• Able to multitask and manage detail-oriented tasks.
• Able to discern patterns and trends in a logical fashion.
• Able to make sound decisions in a timely manner during crisis situations.
• Able to manage and protect highly confidential and proprietary information.