Job Description

As a Slot/Beverage Supervisor, you’ll have the exciting opportunity to energize the slot floor, beverage, and EVS operations! Your leadership will be key in providing fantastic guest experiences, all while skillfully managing staffing and labor costs. You’ll create schedules and supervise your team, making real-time adjustments to ensure everything runs smoothly and every guest leaves delighted

Essential Functions

• Monitors and manages the daily slot floor, beverage & EVS operations, including supervising all front-line personnel.
• Properly schedules employees to ensure that the highest levels of guest service are delivered while maintaining labor expenditures.
• Constantly monitors daily labor to volume metrics and makes staffing adjustments as necessary.
• Develops employees through training, coaching, empowerment, evaluating performance, recognition, and administering disciplinary actions; motivates employees through leading by example, creating a shared vision, displaying integrity, sound decision-making skills, and being fair and consistent in the execution of his/her daily duties.
• Thorough and complete knowledge of all internal controls, Illinois Gaming Board rules, company regulations, and policies, including Controlling Alcohol Risks Effectively techniques and Currency Transaction Reporting laws. (MTL/CTR/W2G).
• Is able to generate and review all necessary paperwork for accuracy, completeness and compliance.
• Thorough knowledge of various types of slot machines, their functions, malfunctions and payout schedules.
• Observes verifiers, supervises, and countersigns all hand-paid jackpots.
• Oversees all jackpots, ticket fills, identifies attempts to cheat or damage slot machines and irregularities.
• Thorough and complete knowledge of all beverage dispensing systems and point of sale accounting systems; maintains appropriate/accurate inventories of liquor and supplies and accurate food beverage cost controls.
• Maintains a comfortable, clean, organized and safe environment for internal and external guests; consistently displays an attentive, upbeat, and enthusiastic attitude
• Fosters a culture of fun, excitement, and high-energy while prioritizing service to differentiate service by tier.
• Provides fast flawless and exceptional service on a consistent basis; creates opportunities to talk to guests by promoting products and services, anticipates needs and following up on requests.
• Individuals must be able to perform all technical functions of the slot host, beverage, and EVS employee requirements.
• Communicates and works well with support departments to achieve property and department goals and objectives.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.
• Completes all other duties as assigned.
  
  

Qualifications

• High school diploma or equivalent required.
• Must be proficient in Microsoft Office and Outlook.
• Strong and sincere guest services orientation; must possess leadership skills and have excellent verbal and written communication skills.
• Preferred experience includes, but is not limited to, strong knowledge of slot operations, internal procedures, abbreviations, and codes.
• Knowledge of food service standards, wine varietals, and wine service.
• Creative, self-motivated, and possess rudimentary scheduling skills.
• Able to foster teamwork as well as possess a sense of urgency in accomplishing tasks.
• Must be flexible in schedule to include nights, Holidays, and weekends.
• Must pass SuperLap.
• Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.
  
  

Job Demands

• Must be able to lift up to 50 lbs. and carry objects weighing up to 50 lbs.
• Position requires 10% standing, 5% sitting, and 85% walking.
• Requires some pushing, twisting, climbing, bending, kneeling, stooping and frequent reaching above and below shoulders.
• Must be able to respond to touch, speech, smell, aural and visual cues.
• Must be able to work in areas containing high noise levels, bright lights, and dust.
• Must be able to work in a fast-paced environment involving constant internal and external customer contact.
• Must be able to maneuver to all areas of the casino.
• Must be able to walk and be on feet for long periods of time.
• Auditory range must include immediate environment, clear vision for near and medium distances, as well as, good peripheral vision.
  
  

Compensation & Benefits

• $58-$60k Annualy
• Employment Type – Full Time.
  
  

Benefits Package

• Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
• Life and Disability Insurance to provide financial security in unexpected situations
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team
  
  

Shift Details

• Friday - Sunday 6:30 pm -2:30 am, Monday - Tuesday 5:00 pm-1:30 am
• Friday - Tuesday 4:00 pm -12:30 am
  
  

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).

Caesars Entertainment, Inc. is committed to being an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act, Caesars may provide reasonable accommodations to qualified individuals and encourage both prospective and current employees to discuss potential accommodations with the employer.

The ethos of our Caesars family is guided by our Mission, Vision, and Values. We take immense pride in embodying these values: Together, We Win, All In On Service, and Blaze the Trail, each and every day. Our mission is to "Create the Extraordinary." Our vision focuses on "Creating spectacular worlds that immerse, inspire, and connect you. We do not perform magic; we create it with excellence. #WeAreCaesars." Should you wish to contribute to the creation of magic, we invite you to explore our dynamic and distinctive career opportunities.

As part of the onboarding process for new hires, candidates must obtain an Illinois gaming license and undergo a comprehensive background check. Furthermore, pre-employment drug testing is compulsory for certain positions. Caesars Entertainment, Inc is dedicated to equal opportunity and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic