At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Manages service level agreements by ensuring that all services are delivered according to contractual commitments. Focuses on keeping clients satisfied with the company's services through managing projects, fixes issues, tracks service metrics, manages budgets and helps lead the professionals responsible for getting services delivered to clients. Ensures that processes are efficient and cost-effective and aims to find ways to reduce costs without affecting the overall customer experience. Assesses customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times and evaluates a customer’s experience against a set of customer satisfaction goals and criteria. Oversees employees in different stages of the delivery process and holds all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service. Applies a theoretical knowledge-base to work to achieves goals through own work Characterized by specific functional expertise typically gained through formal education May provide guidance to others as a project manager using technical expertise Requires in-depth knowledge and experience Uses best practices and knowledge of internal or external business issues to improve products or services Solves complex problems; takes a new perspective using existing solutions Works independently, receives minimal guidance Acts as a resource for colleagues with less experience Functional Knowledge: Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines Business Expertise: Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership: Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving: Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact: Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills: Explains difficult or sensitive information; works to build consensus Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates. We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.