About The Role: The Site Operations Manager will lead engineering and support teams to ensure the health and performance of multiple B2B eCommerce capabilities that enable our customers to manage their business. You will drive teams to automate, perform deep-level analysis, and improve the observability of our systems, minimizing customer disruptions. In addition, you will use the Incident Management process to find opportunities for trending issues that the team can help find permanent solutions to address. From Kubernetes to the kernel and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment. What You'll Do: Leading your team in daily agile IT Operations practices. Optimizing the quality and velocity of both support and operational teams. Implementing structured engineering and operations processes Ensuring proper team focus on priorities, milestones, and deliverables. What We're Looking For: 5+ years of Experience delivering high SLA production outcomes (ideally in a Public Cloud environment) - leveraging cloud-native architectures to build and manage resilient, highly available infrastructures that deliver customer outcomes with high SLAs. At least 2 years of Experience leading an IT Operations team. Experience with cloud topologies and technologies (Microsoft Azure preferred) . Knowledge of observability stacks (Dynatrace, Application Insights, Graylog). Extensive experience leading teams responsible for customer-facing systems in a high uptime 24-7 environment. If interested, please apply to the following link: https://synnex.wd5.myworkdayjobs.com/tdsynnexcareers/job/US-FL-Clearwater/Site-Operations-Manager_R13685-2 Job Type: Full-time Pay: $110,000.00 - $115,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Schedule: 8 hour shift Day shift Monday to Friday No nights No weekends Education: Associate (Required) Experience: IT Operations Team Management: 2 years (Required) High SLA production outcome delivery: 5 years (Required) Work Location: In person