Direct, supervise and evaluate work activities of professional, technical, and clerical personnel.
Establish objectives and evaluative or operational criteria for assigned units.
Direct or conduct recruitment, hiring and training of personnel.
Develop and implement organizational policies and procedures for assigned units.
Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting.
Establish work schedules and assignments for staff, according to workload, space and equipment availability.
Monitor the use of therapy services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
Prepare activity reports to inform supervisor of the status and implementation plans of programs, services, and quality initiatives.
Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.
Support the development of instructional materials and provision of in-service and community-based educational programs.
Performs patient care as needed/able.
Performs Patient Service Representative functions as needed to support seamless clinic operations and excellent customer service.
ESSENTIAL FUNCTIONS
PATIENT / CUSTOMER
Employees Satisfaction:
Regularly meets with employees to improve communication and to build productive relationships.
Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
Analyze employee satisfaction data& identify opportunities for improvement.
Collaborate with staff to develop action plans.
Implement and follow through with action plans.
Manage & eliminate process workarounds.
Focus energy on collaboration and not blame.
Establish/update processes and work practices for the unit/department:
Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention.
Analyze employee satisfaction data on a quarterly basis and identify opportunities for improvement.
Share data with staff and mutually identify opportunities for improvement within the department’s span of influence.
Collaborate with the staff to develop action plans for improvement.
Implement and follow through with action plan.
Internal Partnerships:
Works with GSPP leadership in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.
Sets standards and drives operational integration of programs by ensuring alignment of communication to Leadership.
Manage team and individual performance in alignment with the GSPP vision of service excellence:
Drive patient/client loyalty and physician referral by ensuring staff under your supervision understand the GSPP commitment to service, their own work processes, and have the necessary skills to meet service expectations.
Focus energies on collaborating in problem resolution rather than finding blame.
Manage patient/client complaints and provide timely follow up to ensure satisfaction.
Ensure that staff understand and demonstrate service recovery commitment.
HIGH RELIABILITY PATIENT CARE
Establish/update processes and work practices for the area of responsibility.
Build work practices and team processes based on the Institute of Medicine’s (IOM) Six Aims for Improvement:
Safe:avoid injuries to patients from the care that is intended to help them.
Effective:provide services based on scientific knowledge.
Patient-Centered:provide care that is responsible to individual patient preferences, needs and values and assuring that patient values guide all clinical decisions.
Timely:reduce waits and sometimes harmful delays for both those who receive care and those who give care.
Efficient:avoid waste, including waste of equipment, supplies, ideas, and energy.
Equitable:provide care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location or socio-economic status.
In conjunction with all stakeholders involved in the patient care processes, institute operational changes based on data (e.g. PORTs, customized area operations data).
Communicate, reinforce, and update as necessary environment of care procedures, (e.g. safety, security, hazardous materials, emergency, medical equipment, and utility management.)
Continuously improve area operations to maintain and exceed internal/external regulatory compliance and achieve clinical excellence.
Participates in and supports patient safety goals and initiatives
Manage team and individual performance in alignment within the Institute of Medicine’s (IOM) Six Aims for Improvement.
Communicate roles, accountabilities and performance measures to all staff.
Identify unit quality metrics, review and track monthly; communicate to the staff, and develop/implement action plans to improve performance.
Train staff in PORTs and encourage and use as intended to capture patient safety trends.
Regulatory Compliance: (In partnership with Leadership Team)
Ensures compliance with all federal, state and local regulatory standards and requirements, including JCAHO, Department of Health, funding agencies, FDA, HIPAA, HCFA, DPW and others.
Ensures optimal condition of all equipment.
Ensures order, safety, efficiency and cleanliness of clinical and office area.
Participates in development of policies and procedures.
OPERATIONS
Change Management
Proactively develops and implements change management strategy for major organizational activities and events
Identifies and facilitates agreement of major messages which are consistent regardless of audience, credible and reflects GSPP’ core values
Communication plans are effectively implemented
Ensure appropriate follow-up of major issues
Manage routine and crisis communications throughout the entity/community as they arise
Demonstrates recognition of the systemic impact of employee communication and/or policy changes and solicits proactive feedback prior to implementation.
Evaluates effectiveness of change and implementation plans.
Financial Management
Develop budget for individual AU/Dept based on assumptions and decisions made by GSPP Leaders.
Budget management for AU/Dept.
Seeks opportunities to reduce supply costs.
Review Financial Reports monthly or monthly financial tool to ensure all activity within an AU is expensed in the month.
Provide Accounting or appropriate Finance designee with accruals.
Preview monthly expense reports to detect errors/discrepancies and resolve issues.
Provide budget variance explanations to Finance and GSPP management monthly.
Analyze and manage data as tool to manage expenses.
Ability to balance financial and staffing models to achieve budget targets and organization objectives.
Successfully negotiates resourcing needs across boundaries with partners as appropriate.
MANAGER OF CHOICE
Workforce Planning:
Talent management plan in place for current and future staff
Succession plan in place for critical positions
Attract/Recruit:
Recruitment of competent staff to meet operational needs (“scope of service” “products & services”) and who demonstrate the ability to be service orientated and align with the core values
On-Boarding- proper orientation of staff to their roles, accountabilities and performance measures within probationary period
Development:
Development of staff - Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans
Effective and timely performance management such that:
Clearly defines work expectations
Recognizes and rewards individuals for a job well done.
Addresses performance issues immediately and directly.
Conducts performance appraisals annually
Retention:
Employee retention strategy in place
Positive employee relations
Effective employee communications
Employee total compensation is market based and competitive
Employee recognition
Compliance:
Ensures that consistent, effective processes are utilized for establishing and monitoring the credentials of staff.
Ensure continuous survey readiness
Ensure department human resource management practices comply with labor law, state & federal requirements
Employee safety
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor’s Degree in Physical Therapy, Occupational Therapy, or Speech Language Pathology required
Master's Degree or planned enrollment required
Work Experience
5 years of clinical experience required
1-2 years of prior supervisory experience preferred
Licenses / Certifications
Clinical license in appropriate discipline required
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