Simulator Technician At F1 Arcade, we're revolutionizing hospitality with our groundbreaking partnership with Formula 1, delivering unforgettable social and competitive experiences globally. Our venues combine state-of-the-art F1 racing simulations with a vibrant global food and beverage program, appealing to diverse audiences from corporate groups to families and beyond! As a Simulator Technician, you will play a crucial role in maintaining and optimizing our state-of-the-art racing simulators, ensuring an immersive and seamless experience for our guests. If you have a strong technical background, a love for racing simulations, and enjoy working in a fast-paced environment, we invite you to apply for this exciting opportunity. As a Simulator Technician, you will be responsible for: * Maintain, repair, and optimize racing simulators for optimal functionality. * Promptly troubleshoot and diagnose technical issues to minimize downtime. * Record maintenance activities and implement preventive measures. * Install and update simulation software. * Upgrade hardware components as needed. * Collaborate with developers to address compatibility and implement improvements. * Provide technical support for POS, AV, phones, laptops, printers, and KDS hardware. * Assist guests in understanding simulator operations. * Address technical concerns promptly to ensure a positive guest experience. * Conduct briefings on simulator usage and safety. * Conduct regular quality checks on racing simulations. * Implement improvements based on guest feedback. * Work with other technicians, vendors, and developers to stay informed about simulator technology advancements. * Participate in team meetings to discuss projects, challenges, and improvements. * Adhere to safety protocols to ensure a secure environment. * Conduct routine safety checks on simulators and report issues. What experience you will need to be successful: * Proven experience in maintaining electronic and mechanical systems. * Familiarity with racing simulators or gaming technology preferred. * Strong problem-solving and attention to detail. * Excellent communication and guest service skills. * Ability to work in a collaborative team environment. * Basic knowledge of software installation and updates. * Flexibility to work varied shifts, including weekends and holidays. * Ability to stand and walk for extended periods and lift over 50 lbs. Bonus Skills: * Windows 10 troubleshooting. * Remote Desktop knowledge. * Experience with rFactor 2 and similar racing hardware. * Familiarity with JIRA Service Desk, Datto, ServiceNow, Notion, and Teams. Why Join Us? This is your chance to pioneer a new era of social gaming and hospitality with F1 Arcade. We offer a supportive environment where innovation and creativity thrive. Join us in creating extraordinary experiences that redefine entertainment worldwide.