Description

We are seeking a highly skilled and certified Sign Language Interpreter and Scheduling Coordinator to join our team. This unique dual-role position combines the delivery of high-quality on-site and virtual interpretation services with critical scheduling and coordination responsibilities. The ideal candidate will demonstrate a passion for serving diverse communities, uphold the highest standards of confidentiality, and thrive in a fast-paced, dynamic environment.

Interpreter Responsibilities

• Provide professional on-site and virtual American Sign Language (ASL) interpretation for Deaf and Hard of Hearing clientele
• Ensure interpretation meets standards of accuracy, clarity, cultural competence, and professionalism.
• Bi-lingual fluency in diverse subject matter and settings.
• Uphold strict confidentiality regarding all sensitive information, whether shared verbally, electronically, or in print.
  
  

Scheduling & Coordination Responsibilities

• Serve as the primary point of contact for scheduling and coordinating interpreter services
• Respond to client and interpreter inquiries via phone and email in a timely and professional manner.
• Schedule and confirm interpreter assignments for both on-site and video-based requests.
• Monitor interpreter availability and manage work orders to ensure timely fulfillment of all service requests.
• Address interpreter concerns, resolve scheduling conflicts, and respond to same-day or urgent scheduling needs.
• Maintain accurate and up-to-date records within scheduling systems or platforms.
• Collaborate closely with clients, interpreters, and internal team members to ensure exceptional service delivery and customer satisfaction.
  
  

Requirements

KNOWLEDGE, SKILLS & ABILITIES

• Advanced skills with MS Office Suite (Word, Excel, Access, Outlook) and email communication.
• Basic knowledge of the interpreter scheduling platform, uSked.
• Strong problem-solving, decision-making, and multitasking skills.
• Exceptional customer service skills, with the ability to communicate clearly and effectively in diverse environments.
• Ability to maintain composure and professionalism in high-pressure or emotionally charged situations.
• Strong interpersonal skills with the ability to work collaboratively across teams.
• Knowledge and ability to effectively respond to unique interpreting situations with ethics and confidentiality.
• Physical capability to perform interpreting duties, including standing and signing for extended periods.
• Ability to handle multiple priorities, manage time-sensitive requests, and adapt quickly to changes.
• Ability to adhere to outlined processes and support recruitment efforts.
  
  

Education And Experiences

• Bachelor’s Degree minimum or equivalent. .
• Minimum 2 years of experience as a qualified ADA interpreter or in a healthcare, administrative, or customer service role.
• Accepted levels for sign language interpreters: pre-certified, qualified, or NAD-RID nationally certified.
• Associate degree in ASL Interpreting or related fields
• RID Certification