Expected compensation: 32.00 USD Per Hour

HireArt is helping an on-demand, autonomous ride-hailing company hire a Shift Supervisor, Rider Operations - Concierge to be responsible for the daily execution, coordination, and service execution of the concierge program.

In this role, you'll supervise concierge operations to ensure service standards are being followed to achieve the highest level of customer experience and safety at each location.

As a Shift Supervisor, You'll

• Monitor and troubleshoot issues that cause delays in vehicle or rider response, as well as impacts to public perception.
• Under the functional manager’s direction, execute the new-hire onboarding, training, and communication expectations of concierge team members.
• Serve as the concierge point of contact for other teams during the shift.
• Complete all administrative tasks with regards to team coordination and schedule validation.
• Ensure the concierge locations are always ready on time for daily missions, and assist with issues that cause any delays in start time for the concierge team.
• Support the readiness of concierge spare parts and contingency materials.
• Execute concierge training drills and proficiency checks to maintain high team performance.
• Support the analysis, documentation, and reporting of Conciwerge execution data.
• Manually drive non-CDL vehicles on public roads and in parking/staging areas as needed.
• Act as backup concierge crew in the field if there is a coverage gap.
• Interface with the Fusion Center representing the concierge and Rider Operations.
• Complete and review paperwork and documentation related to the concierge execution, incidents, and other topics as required.
• Provide feedback for constant process and people improvement.
• Ensure compliance with all health and safety policies in depot and in the field.
• Participate in meetings as necessary.
• Visit multiple concierge locations in a given geofence on a daily basis.
  
  

Requirements

• 3+ years of the following:
• People supervisory experience
• Customer service experience
• Must comply with the Controlled Substance and Alcohol Testing Program adopted by Zoox, as required for public passenger service
• Clean driving record with zero points on record
• Proven ability to quickly learn technical subjects and use the latest technology, including app-based technology and multiple tools (laptop, mobile device, etc.)
• Demonstrated ability to work in high-pressure, ambiguous, and challenging environments
• Demonstrate professionalism and a calm demeanor in stressful events
• Ability to use radio communications effectively
• Ability to multi-task effectively plus excellent written and verbal communication skills
• Team player that collaborates well cross-functionally
• Willingness to work nights and weekends (until 2am)
  
  

Preferred Skills

• Experience in a fast-paced, high-risk environment
• Experience managing cross-functional teams and workflows
• Operations management experience in the high-volume retail or QSR industry
• Proficiency in MS Office/Google Suite, especially Excel or Sheets
• Possessing an “extreme ownership” and growth mindset
  
  

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short and long term disability and life insurance
• 401k package
  
  

Commitment: This is a full-time, ongoing contract position staffed via HireArt. It will be available to candidates who are local to the Las Vegas, NV area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.