Description

Application Deadline: May 14, 2025

Goodwill of Colorado is seeking versatile and adaptable candidates with

experience to become our Shift Supervisors. Previous supervisory experience

in retail, restaurant, hospitality or similar industries is preferred for

this position. A successful Shift Supervisor will naturally become a top

candidate for career growth opportunities within Goodwill's Retail Division.

Please Note: Our Stores are open 9 am to 9 pm Monday through Saturday and 9

am to 7 pm Sunday. Shifts for this position could start as early as 7 am and

go as late as 10 pm. This supervisory position, is full-time and will

require open availability (including evenings and weekends).

Pay starts at $19.82 per hour. Goodwill is now a proud partner with

DailyPay! Work Today. Get Paid Today!

Full Time employees in retail are eligible for Medical, Dental, Vision,

Short Term Disability, Life/Accidental Death and Dismemberment, Flexible

Spending Accounts, Long Term Disability, and several voluntary

supplemental benefit offerings. In addition, these positions are eligible

for paid time off in the form of vacation, sick, holiday, floating

holiday, jury duty and bereavement leave. All employees may also make

pre-tax or post-tax (Roth) contributions to our retirement plan - must be

18 years of age to participate. Goodwill of Colorado is a Public Service Loan

Forgiveness Program (PSLF) eligible employer

Job Summary

The Retail Center Shift Supervisor will be responsible for day-to-day,

tactical, and practical leadership of associates and teams across the entire

retail center.

Essential Functions

Generally responsible for monitoring the whole retail center and addressing

immediate issues of safety, customer focus, product flow, and aesthetics

either personally or through delegation.

Employee Leadership

Manages breaks.

Redirects staff/work teams to address call-offs.

Coaches' employees verbally and with initial write-ups.

Provides input to reviews and terminations.

Facilitates employee purchases.

Task/Functional Leadership

Assists in opening and closing procedures

Responsible for the verification step related to the daily sales report

paperwork.

Responsible for counting drawers.

Responsible for making change between drawers and safe.

Assist with inventory process by counting, entering, and verifying.

Ability to be on call for alarm notifications after hours.

Customer Focus

Plan, coordinate, and control the activities of the customer service team

to maintain and enhance customer relationships, meet organizational, and

operational objectives.

First escalation point for customer complaints.

Point of contact for turning down donations at Attended Donation Centers

(ADC).

Cross-training

Maintains knowledge of store procedures at the proficiency of a generalist

with the ability to fill in for an emergency.

Ensure E-Commerce product(s) are processed accurately and moving to

E-Commerce efficiently.

Uses and becomes certified on pallet jack, walkie stacker, forklift,

hand dolly, or other equipment or tools to effectively move and store

donated product.

Maintains knowledge to the level where operations can be maintained in rare

cases where no Assistant Manager or Manager are able to be on premises.

Your job duties may extend beyond the tasks listed and may include additional

Qualifications

responsibilities as required.

To perform this job successfully, an individual must be able to perform each

Essential Duty Satisfactorily. The Requirements Listed Below Are

representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities

Education

to perform the essential functions.

A High school diploma or equivalent is preferred.

Experience

Previous supervisory experience is preferred.

Two (2) years' retail experience is desired.

Other

Familiar with product pricing, trends, fashions, and s asonal changes.

Ability to communicate effectively both verbally and electronically with

customers, managers, supervisors, staff, and peers.

Able to obtain certification in all employee positions through completion of

On the Job (OJT) documentation.

Able to obtain walkie stacker and/or forklift certification to safely

operate equipment.

Able to quickly problem solve and make decisions.

Able to maintain confidentiality and follow Goodwill's policies and

procedures.

Able to withstand prolonged standing, bending, and lifting up to 8 hours

per day.

Able to work a varied schedule to include weekends, evenings, and holidays

with occasional overtime as necessary.

Proficient in the utilization of office equipment, office software (i.e.

Word, Excel) and web-based applications (i.e. UKG, Novatime) to meet

the needs of employees and the organization.

Ability to manage corporate email and calendar (i.e. Outlook).

Core Competencies

Communication, Level 2

Customer Focus, Level 2

Excellence, Level 2