Role Purpose: The Case Manager will work directly with individuals experiencing homelessness to provide on-going support and access to community resources. Responsibilities: Ensure all individuals are served and treated with dignity and respect. Ensure all services are provided in compliance with various funding sources. Ensure accurate records are maintained for all clients. Develop relationships with individuals who are homeless or recently housed and facing issues such as mental illness, substance abuse, physical disability, history of trauma and/or domestic violence, and poverty. Tasks will include meeting regularly with each individual, completing thorough assessments, providing support and referrals as well as ensuring regular contact with other service providers. Assist Shelter Management with routine room inspections to ensure the property is being maintained. Partake in rotating on-call requirements. Complete all necessary paperwork and documentation needed to be in compliance with program requirements and state regulations. Manage crises as they arise, and other duties as assigned. Participate in All Staff meetings and other identified trainings and meetings. Qualifications: Experience working directly with clients in the human services field. The ability to hear and incorporate feedback quickly, empathically de-escalate emotional reactions and think critically. Strong assessment, problem solving and negotiating skills The ability to remain calm and responsive during crisis. A positive attitude with the ability to be flexible and adaptable to changes. Attention to detail. Compelling advocacy skills. Ability to work with a diverse team and population. Working knowledge of the impact of trauma, homelessness, and Motivational Interviewing. Working knowledge of various resources and public benefits Fluent in English Bilingual Spanish or Haitian Creole a plus. Eligibility Requirements: Ability to be at work on time daily. Attendance at meetings, intakes etc , the employee is expected to be on time on all occasions. Must be willing to work 40 hours per week, and adapt schedule to meet the needs of families Must have unrestricted work authorization to work in the United States Must be 18 years or older Ability to form strong interpersonal relationships with people from diverse backgrounds (staff, clients, etc.) Must be able to pass a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background check Physical Requirements: Must be able to sit for prolonged periods of time at a desk while working on a computer. Must be able to carry folders and files up and downstairs. Applications/Compensation: Compensation/Hours: Starts at $25/hr. Non-exempt FT Monday-Friday 9am-5pm with some flexibility as required by the program. Benefits: Eligible for full benefits including Health, Vision and Dental Insurance, 403B Retirement Plan, Paid Time Off, and a Tuition Reimbursement Program. Please send a cover letter and resume Please include Individual Shelter Case Manager in the subject line.