Company Description

Findmore Consulting S.A. specializes in Information Technologies and process excellence, including professional services, nearshoring, software development, UX/UI Design, and Agility. Since 2006, we have contributed to significant projects in Portugal and Europe and are recognized as one of the best SMEs in Portugal. Our team is dedicated, ambitious, and specialized, and we offer continuous learning opportunities through the Findmore Academy.

Role Description

For an important project at an European Institution we are looking for a senior ServiceNow technical consultant based in Brussels. The ServiceNow Expert will be heavily involved in the design, configuration, and operation of ServiceNow solutions. Day-to-day tasks include:

• Setup, administration and troubleshooting of the ServiceNow platform (including components such as MID servers)
• Evolutive maintenance, support and development of extra functionalities for the ITSM/CSM applications
• CMDB & Data Quality management
• Monitoring, administration and troubleshooting of integrations of ServiceNow with other corporate systems
• Managing ServiceNow releases from sub-production to production environments and platform upgrades
• Testing of new features, functionalities, and releases
• Liaising with users and customers for incidents and requests
• Liaising with ServiceNow for monitoring the ServiceNow platform and raising incidents to ServiceNow
• Knowledge transfer with the team and other customer teams and users

Qualifications

• Experience with ServiceNow platform and applications (Especially on ITSM and CSM modules but also on ITOM, HAM, HRSD and SPM modules)
• Skills in designing, configuring, and implementing ServiceNow solutions
• Knowledge and certifications in ServiceNow products (ITSM, CSM, HRSD, SPM, ...)
• Good understanding of ServiceNow CMDB, CSDM
• Experience with Web services (Xml/Soap/Rest)
• Basic knowledge of Java scripting (for light customization purpose)
• ServiceNow App Engine experience
• Proficiency in troubleshooting and providing expert advice on ServiceNow best practices
• Ability to collaborate with cross-functional teams
• Excellent communication and problem-solving skills
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Relevant certifications in ServiceNow (e.g., Certified System Administrator, Certified Implementation Specialist) are a must
• Experience in IT Service Management (ITSM) and ITIL framework certification

Position only available for EU citizens living or willing to relocate to Belgium.

Feel free to contact me for more information on this and similar opportunities.