Luna Data Solutions is seeking a ServiceNow Technical Consultant for a long term contract opportunity in Austin TX. Might start off Hybrid but potentially 100% onsite from the beginning. Must be in Austin area or willing to relocate.

• Candidate should be prepared to come into the office 5 days a week; however, there is no official notice yet
• W2 only
• Per client, must be a current U.S. Citizen or Green Card holder who resides in the United States

ServiceNow Senior Technical Consultant

• Responsible for to-be process translation, functional design requirements, test plans, test management, and process development support of the Major Incident Management module and MS Teams integration.
• Will assist the architect with the implementation, development, core configuration, administration, maintenance, support, and technical expertise of client’s Major Incident Management module and MS Teams integration.
• Process development and functional design for Major Incident Management (MIM) processes.
• Aid architect with implementation, including configuration, customizations, and integrations.
• Collaborate directly with users to review, analyze, and evaluate needs to move processes into ClientNow.
• Extensive knowledge of ServiceNow capabilities.
• Gather business functional and non-functional requirements, translating them into technical specifications while collaborating closely with the architect.
• Facilitate and document AS-IS and TO-BE process flows.
• Write test cases and scripts to validate that the code is working as documented.
• Write and/or assist in the creation of process documentation.
• Document custom applications' functional design and usage.
• Support, drive, and document all SDLC activities, including: Process documentation, Functional design document, Test plans, including test scripts, quality control, and UAT management, Knowledge transfer documentation and sessions to Client.
• Provide alternatives to customizations by exploring out-of-the-box capabilities to fulfill process needs.
• Work collaboratively with the existing Client ServiceNow Technical team to transition day-to-day support and maintenance of the application to Client.
• A current U.S. Citizen or Green Card holder who resides in the United States.
• Perform other related duties as assigned.

Required Skills

• 3+ years development and administration in ServiceNow ITSM, Service Catalog, Major Incident Management
• 5+ years of JavaScript, Jelly Scripting, Glide, HTML, XML, and/or JSON
• 5+ years of strong written and verbal communication skills and ability to gather, understand, organize, and interpret relevant data & information
• 3+ years of development and administration in ServiceNow
• 5+ years of experience implementing and/or process design for ServiceNow
• 8+ years of experience in process development
• 8+ years of experience in extracting business, functional, and non-functional requirements from business units and IT staff
• 5+ years of experience in test case planning and quality assurance reviews of test scripts
• 5+ years of experience with QA/QC reviews
• 7+ years of experience analyzing raw data
• 8+ years of experience documenting requirements and translating functional requirements to technical specifications
• 5+ years of experience facilitating large group meetings with internal and external resources

Preferred Skills

• Certified ServiceNow Application Developer
• Certified System Administrator for ServiceNow

What We Offer

• Great opportunity to make a big impact and work on highly visible projects
• Competitive compensation and benefits including health, dental, vision, short-term disability insurance

Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.