Description

ServiceNow Solutions Architect / Lead

Desired candidate will serve as ServiceNow Solutions Lead, who will help us support the following activities:

• Responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise

• Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented

• Provide expert level support and technical mentoring to implementation team

• Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.

• Recognize and develop opportunities to leverage ServiceNow as a platform.

• Scoping and delivering Proof of Concept / Proof of Value engagements with prospects

• 10+ years IT industry experience and 5+ years of relevant experience from specified domain

• Knowledge of ITSM, ITAM, ITOM, CSM, BCM applications & integrations, Platform performance and monitoring, Platform upgrades

• Experience of working within a large enterprise on implementation initiatives

• Sound Technical knowledge of ServiceNow platform

• Relevant ServiceNow certification eg. ServiceNow Certified System Administrator

• Glide Scripting & Javascript programming experience

• Good communication Skills

• Web Services, HTML, CSS, XHTML, Workflow and UI development and Service Portal Concepts

• ITIL certification

• Working experience in Agile model

• Prior experience of working for US and UK based customers

• Professional commitment to high quality, and a passion for learning new skills.

• Detail-oriented individual with good analytical skills.

• Strong problem solving skills, including providing simple solutions to complex situations.

• Must be a strong team player with the ability to communicate and collaborate effectively in a geographically disperse working environment

• Good Communication skills to handle major incident calls and releases.

• Should be good with analytics and presentations