Position Summary:

We are seeking a highly skilled Senior ServiceNow Developer to join our team and lead the design, development, and implementation of solutions across the ITOM (IT Operations Management), ITAM (IT Asset Management), and ITSM (IT Service Management) modules of the ServiceNow platform. This role requires deep technical expertise in ServiceNow architecture, integration, and scripting, along with strong collaboration and problem-solving skills to support enterprise service delivery and automation goals.

Key Responsibilities:

• Lead the design and development of ServiceNow solutions with a focus on ITOM, ITAM, and ITSM modules.

• Implement and maintain discovery, CMDB, service mapping, and event management within ITOM.

• Develop and manage lifecycle processes for hardware, software, and cloud assets within ITAM.

• Enhance ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.

• Collaborate with stakeholders to gather requirements, define solutions, and implement enhancements.

• Build custom applications and integrations using ServiceNow Studio, Flow Designer, and Scripted APIs.

• Ensure data integrity, governance, and compliance within the ServiceNow platform.

• Troubleshoot and resolve issues, providing advanced support and guidance to other developers and users.

• Stay current with the latest ServiceNow releases and features, and lead upgrade initiatives.

• Mentor junior developers and contribute to platform best practices and documentation.
  
  

Required Qualifications:

• 5+ years of hands-on ServiceNow development experience.

• Proven experience with ITOM (especially Discovery, Service Mapping, Event Management).

• Strong understanding of ITAM processes and implementation (HAM, SAM Pro, Asset Lifecycle).

• Deep expertise in ITSM modules (Incident, Change, Problem, Knowledge, Request).

• Strong knowledge of scripting (JavaScript, Glide API, Business Rules, Script Includes).

• Experience with REST/SOAP integrations and external data sources.

• Solid understanding of CMDB data modeling and CI relationships.

• ServiceNow Certified System Administrator (CSA) and at least one advanced certification (e.g., Certified Application Developer, ITOM Specialist).

• Excellent communication and stakeholder engagement skills.

• Experience working in Agile/Scrum environments.
  

Desired Skills and Experience

ITOM, ITAM, ITSM, CMDB, Discovery

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.