Job Summary

We are seeking a strategic and people-focused ServiceNow Organizational Change Manager to lead change initiatives tied to our ServiceNow platform and broader digital transformation efforts. This role is critical to ensuring a smooth transition for users as we adopt new tools, workflows, and systems. You will craft communication strategies, implement enablement programs, and work closely with stakeholders across the organization to drive adoption and minimize resistance. If you're passionate about shaping the future of work through thoughtful change leadership—this is your opportunity.

Key Responsibilities

• Develop and execute comprehensive change management strategies to support ServiceNow implementations and related transformation initiatives.
• Build and deliver compelling communication plans that clearly convey the purpose, benefits, and roadmap of change initiatives.
• Collaborate with cross-functional stakeholders including project leaders, HR, IT teams, and business units to assess change impacts and create effective mitigation strategies.
• Design and implement training and enablement programs that prepare employees to embrace new tools and processes.
• Identify and proactively manage resistance to change, leveraging proven change frameworks (e.g., ADKAR, Kotter).
• Develop stakeholder engagement plans and nurture a strong network of change champions.
• Track and report on adoption and engagement metrics, gathering feedback and adjusting strategies as needed.
• Coach leaders and managers on their role in driving successful change and supporting their teams.
• Ensure alignment of change efforts with company culture, strategic goals, and the employee experience.
  
  

Required Qualifications

• Bachelor's degree in Organizational Development, Business, Communications, or a related field.
• 6+ years of experience in change management or organizational development, ideally in IT or digital transformation projects.
• Alternate combinations accepted: Master's + 4 years, Ph.D. + 1 year, or 10+ years of relevant experience.
• Demonstrated success leading enterprise-level change initiatives, with a strong focus on communication and training.
• In-depth understanding of change management principles, frameworks, and methodologies (e.g., ADKAR, Kotter).
• Experience supporting large-scale technology implementations, preferably with ServiceNow.
• Excellent interpersonal, problem-solving, and strategic thinking skills.
• Comfortable working in fast-paced, dynamic environments and managing multiple priorities.
  
  

Preferred Qualifications

• Change Management Certification (e.g., Prosci, ACMP)
• ITIL Foundation Certification
• Experience in cloud services or managed services environments
• Experience creating engaging communications and enablement materials, including digital learning content, workshops, and videos
  
  

Certifications (if any)

Preferred

• Prosci Change Management Certification
• ACMP Certified Change Management Professional (CCMP)
• ITIL Foundation Certification
  
  

Education: Bachelors Degree

JR

Skills: enablement,problem-solving,strategic thinking,communications,digital,communication strategies,training and enablement programs,servicenow,organizational development,stakeholder engagement,adkar,interpersonal skills,transformation,adoption,management,change management,change resistance management,kotter,communication,project management,change initiatives