Strong understanding and knowledge in ITIL Processes
Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers
Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets
Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts
Develop standards , process and support and maintenance of existing environment
Develop use-case scenarios for Testing
Assist with analyzing and converting business requirements to system requirements
Work with stakeholders to design testing strategies for development, QA and UAT environments
Working knowledge of ServiceNow release upgrade process for implementation
Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case Management, Service Portal
Integrate ServiceNow applications with third applications using REST/SOAP APIs
Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities
Require strong debugging and troubleshooting skills
To be proficient in understanding end to end deployment process
Qualifications:
Bachelor’s degree in Engineering, Computer Science, or related branch
6+ years overall work experience with 5+ years’ relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, Case ,Agent Workspace