Job Title: ServiceNow Technical Consultant/ ServiceNow ITSM Developer

Location: Delhi/ Gurgaon – 5 days a week

Job Type: Contract

Rate – Upto 20000/Day

Overview:

We are seeking a highly skilled and motivated ServiceNow Technical Consultant to join our ITSM delivery team. The ideal candidate will have strong experience with ServiceNow ITSM, CMDB, and Self-Service Portal development and customization. You will play a critical role in implementing and optimizing ServiceNow solutions to improve our IT service delivery and user experience.

Key Responsibilities:

• Design, develop, and implement solutions on the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request).
• Configure and customize CMDB, ensuring CI relationships and data integrity.
• Develop and enhance Self-Service Portals, including service catalogs, knowledge base, and request workflows.
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs and IntegrationHub.
• Collaborate with stakeholders to gather requirements, define technical solutions, and deliver high-quality implementations.
• Perform system administration duties such as user management, ACLs, UI policies, client/server scripts.
• Create and maintain documentation including design specifications, user guides, and technical manuals.
• Participate in Agile sprints, code reviews, and team planning activities.

Required Skills & Experience:

• 6+ years of hands-on experience in ServiceNow platform development and administration.
• Proven expertise in ITSM modules (Incident, Change, Problem, Request Management).
• Deep knowledge of CMDB design, CI relationships, and discovery integration.
• Experience building and customizing Self-Service Portals, service catalogs, and virtual agents.
• Strong knowledge of JavaScript, Glide API, UI policies/actions, Business Rules, and Workflows/Flow Designer.
• Familiarity with ServiceNow Best Practices, Scoped Applications, and Update Sets.
• ServiceNow certifications such as CSA (Certified System Administrator) or CIS-ITSM/CMDB are a plus.

Preferred Qualifications:

• Experience with ITIL framework and aligning ServiceNow configurations accordingly.
• Familiarity with Agile/Scrum methodologies and tools like Jira.
• Excellent communication skills and stakeholder engagement abilities.
• Ability to translate business requirements into technical solutions.

Certifications (preferred):

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – CMDB
• ITIL Foundation Certification